Verizon Response: Hurricane Delta

We’re ready to keep our network running

NEW ORLEANS, L.A. – In preparation for Hurricane Delta, the Verizon network team has been busily readying the network to provide reliable, dependable communications before, during and after the storm. When hurricanes like Delta hit, power outages are commonplace. Verizon has backup power in the form of batteries and generators at our cell sites and network facilities so that even if commercial power is lost, our network can continue to run. We have pre-arranged for ongoing fuel deliveries to the generators so if commercial power is out for a long period, we are able to keep customers and first responders connected to the people and resources they need.

Extreme weather events can also damage fiber optic cables, which carry data and are an essential part of keeping our wireless network running. Despite having duplicate fiber paths for redundancy, fiber can be damaged in multiple places due to sustained winds, a storm surge or even manual cuts during storm recovery work, impacting communications. To respond to that circumstance, we have a fleet of satellite enabled portable equipment that can serve as a temporary alternative to fiber and can aid in the restoration of service in critical areas.

Having recently responded to impacts from Hurricanes Laura and Sally, the network team has quickly performed maintenance on Verizon’s fleet of mobile assets – such as mobile cell sites and satellite links – and deployed those assets just outside of the predicted storm impact zone for quick mobility after the storm rolls through. With attention to health concerns during the ongoing pandemic, the network Emergency Operation Center has been activated with many functions virtualized to make it easier for our engineers working on network repairs and deploying mobile assets to remain socially distanced. We have also arranged for individual portable housing units for mission critical network engineers in the field.

We’re ready to support our first responders and community

Verizon is the No. 1 network for public safety. During Delta and at all times of crisis, we provide network priority and preemption for first responders at no cost to public safety agencies. As always, first responders have access to the Verizon network when they need it. Additionally, the Verizon Response Team (VRT) will be available onsite 24/7 as the storm makes landfall and in its aftermath to coordinate with first responders and to provide essential technologies as long as they’re needed. VRT assets including devices, special equipment, emergency vehicles and more to support local, state and federal agencies responding to the storm.

Not only do we work to ensure our network is ready for the storm, but we make plans to be there for our neighbors who may be impacted. We have mobile Wireless Emergency Communications Centers, Tactical Command Trailers, and Response Trailers ready to deploy to support first responders and community members during recovery efforts. We also have portable cell sites and equipment to support first responders’ emergency command centers.

Due to the storm, Verizon retail stores may be closed or have reduced hours. You can find the latest hours and locations by visiting: https://www.verizonwireless.com/stores/.

Have a plan for your family

Before landfall, we encourage you to take these steps to ensure your loved ones are ready to communicate during the storm:

Device preparation:

• Ensure all battery-powered devices are fully charged before the storm hits. This includes wireless phones and smartphones, laptops, tablets, flashlights and radios
• Wireless devices can be a key source of information and communication in the event of an emergency, so be sure to keep phones, tablets, laptops, batteries, chargers and other equipment in dry, accessible locations like re-sealable plastic bags, dry bags or waterproof cases
• In case of evacuation, make sure you know where your chargers are, both wall and vehicle charging cords, and have portable device chargers fully charged and next to your device

Know and back up your info:

• Maintain a list of emergency phone numbers and email addresses, including police, fire and rescue agencies; power companies; insurance providers; and family, friends and co-workers. Program them into your phone, smartphone, tablet or laptop and also have a hard copy handy, someplace easily accessible
• Backup your information on Verizon Cloud – Verizon offers backup assistance through the Verizon Cloud to store your phone’s address book and contact information as well as pictures and other content on a secure server
• Record video/take photos of your possessions in your residence before severe weather hits

Bookmark resources:

• Download weather applications and alerts that provide users with a variety of information such as radar images, forecasts and severe storm warnings
• Program your smartphone to receive emergency alerts. Wireless Emergency Alerts (WEAs) are free wireless notifications that are delivered to your mobile device by local/national public safety organizations
• Also in case of evacuation, bookmark your emergency resources on your phone so you can research any special restrictions, limitations or instructions if you need emergency shelter, medical care or other support that may be impacted by COVID-19.

How businesses and government organizations can prepare and stay connected

Businesses and governments know the importance of preparedness. As Hurricane Delta approaches, contingency planning is critical. We offer customers products and services that can help disaster-proof communications and enable business continuity.

It’s also a good time to review readiness plans. Suggested steps for businesses and government organizations include:

• Make sure you have contact information updated and readily available for all employees
• Make copies of insurance documents, review insurance coverages and update as appropriate
• Ensure employees working from home have documented all corporate equipment being used to work from home in case of damage or loss
• Ensure you have a backup plan to shift work in case work-from-home employees in a storm-impacted area have to evacuate their home or their home loses commercial power

**Editor’s Note: We have b-roll, pictures and additional information on our emergency response equipment available at our Media Resource Center – https://www.verizon.com/about/news/media-resources