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Press Release -- September 14th, 2020
Source: AT&T
Tags:

Hurricane Sally

Statewide Accessory Offer to Keep Customers Connected

September 14, 2020 1:45 p.m. CST

To keep our customers connected before, during, and after Hurricane Sally, we are offering 25% off eligible power accessories to those across the entire state of Louisiana, Alabama, Mississippi, and parts of Northwestern Florida. This offer is valid starting September 14th at any of our stores.

Payment Flexibility for Impacted Customers

September 14, 2020 1:45 p.m. CST

In an effort to make sure our customers do not lose access to voice, internet and video capabilities during this disaster, our teams will work with customers on flexible payment arrangements if they notify us that they need assistance because of storm impacts. This begins September 15, 2020.

Video & Home Internet Customers

September 14, 2020 1:45 p.m. CST

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.

AT&T Provides Relief to Customers in Areas Expected to be Impacted by Hurricane Sally

September 14, 2020 11:20 a.m. CST

We are extending relief to AT&T Wireless and AT&T PREPAID customers in areas expected to be severely impacted by Tropical Storm Sally like Louisiana, Mississippi, Alabama and Northwest Florida. We are waiving overage charges to provide unlimited talk, text and data for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in 720 zip codes* from September 14th through September 18th.

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

Learn How You Can Help Those Impacted by Hurricane Sally with Text-to-Donate

September 14, 2020 1:45 p.m. CST

  • Text “HURRICANES” to 90999  to help people affected by the Hurricane Sally in Louisiana, Mississippi, Alabama and parts of Florida.
    • Your donation enables the Red Cross to prepare for, respond to and help people recover from these disasters. 

Network Status

September 14, 2020 11:20 a.m. CST

Our network is operating normally as we continue to prepare for Tropical Storm Sally.

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