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Press Release -- August 28th, 2020
Source: AT&T

Hurricane Laura

Network Update

August 27, 2020 5:00 p.m. CST

We continue to see the impacts of Hurricane Laura as the storm makes its way through Arkansas. We remain committed to keeping our customers, their families and the public safety community connected. Our wireless network in Texas is operating near normal and in Louisiana our network is proving it’s resiliency. Some wireless and wireline customers may experience service interruptions because of significant storm damage and power outages but we continue to monitor and address the impacts throughout each state. With extensive flooding and commercial power outages in parts of the state, back-up batteries and generators continue to provide power to our facilities.

Our teams continue to deploy and stage an arsenal of additional network recovery equipment to support customers and first responders, including a satCOLT currently on air in Lake Charles, LA. Our teams and FirstNet liaisons are in contact with federal, state and local officials on our deployment efforts to support public safety and the communities in the storm’s path. In areas where the storm has passed, our teams continue to assess damage and begin to make repairs as quickly and safely as conditions allow.

AT&T Providing Relief to Customers in Expected Impact Areas

August 26, 2020 3:00 p.m. CST

To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by Hurricane Laura in South Texas and Louisiana connected during this difficult time, we’re providing unlimited talk, text and data access. This offer is for customers based in 721 specific zip codes and runs from August 26, 2020 through September 1, 2020.

To make this possible we’re automatically issuing credits and waiving additional service charges for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1

Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.

Statewide Accessory Offer to Keep Customers Connected

August 27, 2020 1:50 p.m. CST

We are offering 25% off eligible power accessories to our customers across the entire state of Louisiana to keep them connected in the midst of this disaster. This offer is valid through September 5th at any of our stores.

Payment Flexibility for Impacted Customers

August 26, 2020, 3:45 p.m. CST

In an effort to make sure our customers do not lose access to voice, internet and video capabilities during this disaster, our teams will work with customers on flexible payment arrangements if they notify us that they need assistance because of storm impacts.  This begins August 27, 2020.

Video & Home Internet Customers

August 26, 2020 3:45 p.m. CST

Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.

AT&T Launches Severe Weather Channels on DIRECTV and U-verse Dedicated to Coverage of Hurricane Laura

Severe Weather Channels on DIRECTV and U-verse Available Now

August 27, 2020 9:00 a.m. CST

AT&T just launched a Severe Weather Channels on both DIRECTV (361-2) and U-verse (226 SD, 1226 HD) dedicated to coverage of Hurricane Laura. As the storm passes the Texas and Louisiana coast, the channels will offer coverage from various local affiliates in the affected areas.

AT&T Donates $100,000 to Support Communities Impacted by Hurricane Laura

August 27, 2020 4:30 p.m. CST

AT&T and the AT&T Foundation are delivering $100,000[1] in donations to organizations in Louisiana to aid communities impacted by Hurricane Laura.

Learn How You Can Help People Affected by Hurricane Laura

Updated August 27, 2020 9:00 a.m. CST

To help recovery efforts for those impacted by Hurricane Laura:

  • Text “LAURA” to 90999 to make a $10 donation to help people affected by Hurricane Laura.
    • Your donation enables the Red Cross to prepare for, respond to and help people recover from these disasters. 
  • Text “FOOD” to 80100 to donate $10 to the World Central Kitchen.
    • Your donation helps provide meals to families in this time of need for Hurricane Laura. 
  • Text “REBUILD” to 501501 to make a $25 donation to help people affected by Hurricane Laura.
    • Your donation enables SBP to help rebuild homes for families impacted by Hurricane Laura. 

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