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Press Release -- August 25th, 2020
Source: AT&T

AT&T Offers Relief for California and Colorado Wildfires

Our Network

We continue to closely monitor the fires in California and Colorado. Our network is holding up well and is experiencing very minimal impacts from fire damage or power outages. In fact, it is operating above 99% of normal in California and Colorado despite wildfire activity.

We monitor our network 24/7 both locally and nationally and we will continue to do so during these wildfires because we remain committed to supporting our customers, including first responders, and our employees in the affected communities. Our local and regional Network support teams and the Network Disaster Recovery (NDR) team, in partnership with the AT&T FirstNet team, are prepared with network assets in California and Colorado for quick deployment if needed.

AT&T Provides Customer Relief During Wildfires

Waived Overages for Impacted Customers in California and Colorado

AT&T* is assisting our wireless customers impacted by wildfires in California and Colorado. We are waiving overages for AT&T Postpaid & PREPAID customers including talk, text, and data usage from 8/22/2020 through 8/28/2020. Customers based in certain zip codes will not receive overage charges during that time period.

Impacted zip codes in California:

94508, 94558, 94562, 94567, 94573, 94574, 94576, 94599, 95419, 95430, 95436, 95444, 95446, 95448, 95462, 95471, 95486, 95492, 95607, 95653, 95694, 94550, 95037, 95135, 95138, 95140, 95148, 95005, 95006, 95007, 95017, 95018, 95041, 95060, 95064

Impacted zip codes in Colorado:

80480, 80482, 80512, 80545, 81601, 81630, 81631, 81637

Wireline Customers in California

AT&T wireline telephone customers in affected areas can call 877-241-1787 for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and business waivers please click here.

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