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Press Release -- March 26th, 2020
Source: AT&T
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AT&T Consumer: Connected Together

Our teams across AT&T are honored to keep you connected to what matters to you most. Keeping you connected is what we’ve always done and what we’ll always do. Now more than ever, we’re connected together.

Here is the latest on what we’re doing for our customers across wireless, internet and video, as well as helpful tools and resources for technical care.

COVID-19: What we’re doing & what you need to know. Learn more.

Connected Together

In recent weeks we’ve all felt the change to our daily lives. In times like this, we want to stay connected to the people that we care about as well as news, information, education and even entertainment.

Our teams across AT&T are honored to keep you connected to what matters to you most. Keeping you connected is what we’ve always done and what we’ll always do. You can find the latest on how we’re assisting our customers and communities on our AT&T COVID-19 website.

How you can reach us 

We’re working to keep you, and millions of people and companies around the world, connected during this critical time. We continue to balance providing the services you rely on while maintaining the health and safety of all our employees and customers.

That’s why we encourage you to manage your services online at att.com or on the myAT&T app with 24/7 access allowing you to do almost everything you could do in our store or through our customer service team. These online tools allow you to handle wireless, video or internet bill payments, device or Wi-Fi troubleshooting, upgrading or activating your device or service and so much more.

Additionally, to further ensure we’re taking the proper steps for our customers and employees, we’ve adjusted our retail store presence to focus on handling first responder and critical customer needs. We’ve also reduced hours and taken extra cleaning and social distancing precautions. You can use our store locator to find information about the status of stores near you.

Thank you for choosing AT&T. Now more than ever we’re connected together.

Sincerely,

Thaddeus Arroyo
CEO – AT&T Consumer

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Wireless

  • How we’re helping
    • Keeping Service Connected and Waiving Charges
      • AT&T is offering schools 60 days of unlimited data for laptops, tablets and hotspots
      • AT&T is delivering 60 days of free and unlimited use of Caribu, an app that enables families to connect through a video-call to read books, draw and learn together in real-time no matter where they are
      • Keep our public Wi-Fi hotspots open for anyone who needs them
      • AT&T will keep service connected, waive late payment fees, and waive data, voice and text overage charges for any wireless customer experiencing hardship caused by the coronavirus pandemic
      • Through an agreement with the Navy Exchange Command, AT&T is helping military personnel stationed on selected Navy ships make calls to their loved ones through April 30 at no cost to the Navy or its sailors
    • International Calling via AT&T World Connect Advantage
      • Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.)
    • More on AT&T PREPAID and Cricket Wireless Relief

Internet

  • How we’re helping
    • Unlimited AT&T Home Internet
      • All AT&T customer home internet customers, as well as fixed wireless internet, can use unlimited internet data
    • Keep Americans Connected Pledge
      • Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for the next 60 days, we will:
        • Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic
        • Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic
    • Internet Access for Limited Income Households
      • AT&T has expanded its Access from AT&T initiative to the National School Lunch Program and Head Start; new Access from AT&T customers will receive two months of free service
  • Tools & Resources

Video

 

For even more self-service tools you can visit our Digital Customer Portal.

And remember, you can manage all your services 24/7 with a myAT&T account online at att.com or from the myAT&T app on your phone.

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