Our teams across AT&T are honored to keep you connected to what matters to you most. Keeping you connected is what we’ve always done and what we’ll always do. Now more than ever, we’re connected together.
Here is the latest on what we’re doing for our customers across wireless, internet and video, as well as helpful tools and resources for technical care.
COVID-19: What we’re doing & what you need to know. Learn more.
Connected Together
In recent weeks we’ve all felt the change to our daily lives. In times like this, we want to stay connected to the people that we care about as well as news, information, education and even entertainment.
Our teams across AT&T are honored to keep you connected to what matters to you most. Keeping you connected is what we’ve always done and what we’ll always do. You can find the latest on how we’re assisting our customers and communities on our AT&T COVID-19 website.
Wireless
- How we’re helping
- Keeping Service Connected and Waiving Charges
- AT&T is offering schools 60 days of unlimited data for laptops, tablets and hotspots
- AT&T is delivering 60 days of free and unlimited use of Caribu, an app that enables families to connect through a video-call to read books, draw and learn together in real-time no matter where they are
- Keep our public Wi-Fi hotspots open for anyone who needs them
- AT&T will keep service connected, waive late payment fees, and waive data, voice and text overage charges for any wireless customer experiencing hardship caused by the coronavirus pandemic
- Through an agreement with the Navy Exchange Command, AT&T is helping military personnel stationed on selected Navy ships make calls to their loved ones through April 30 at no cost to the Navy or its sailors
- International Calling via AT&T World Connect Advantage
- Business customers currently on or who purchase an AT&T World Connect Advantage package receive 50% off the current rate in a monthly bill credit (max $7.50/mo.)
- More on AT&T PREPAID and Cricket Wireless Relief
- Keeping Service Connected and Waiving Charges
- Tools & Resources
- Make an appointment in your closest open AT&T store
- A device how to based on your selected smartphone or device
- Wi-FI Calling and how to set it up
- How to Setup a Mobile Hotspot (video)
- Call Protect and Mobile Security to protect against scams
- AT&T Protect Advantage
- ProTech or Photo Storage Application
Internet
- How we’re helping
- Unlimited AT&T Home Internet
- All AT&T customer home internet customers, as well as fixed wireless internet, can use unlimited internet data
- Keep Americans Connected Pledge
- Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for the next 60 days, we will:
- Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic
- Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic
- Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support our customers by pledging that, for the next 60 days, we will:
- Internet Access for Limited Income Households
- AT&T has expanded its Access from AT&T initiative to the National School Lunch Program and Head Start; new Access from AT&T customers will receive two months of free service
- Unlimited AT&T Home Internet
- Tools & Resources
- Smart Home Manager
- View or change your Wi-Fi name and password
- View and manage devices connected to your Wi-Fi
- Control internet access
- Check data usage for each device
- Improve your Wi-Fi experience
- Internet support and troubleshooting
- Tips to optimize your internet service
- Speed upgrades
- Access from AT&T
- Smart Home Manager
Video
- How we’re helping
- Free Programming
- AT&T is adding select premium channels to packages on a “free preview” basis:
- SHOWTIME: 3/20-3/26
- STARZ: 3/26-4/1
- EPIX: 4/2-4/16
- HBO and CINEMAX: 4/17-4/20
- Additionally, free previews of more than 80 channels, including 30 in Spanish-language, have been added to all packages to keep customers entertained and informed. Full list can be found here.
- AT&T is adding select premium channels to packages on a “free preview” basis:
- Free Programming
- Tools & Resources
For even more self-service tools you can visit our Digital Customer Portal.
And remember, you can manage all your services 24/7 with a myAT&T account online at att.com or from the myAT&T app on your phone.
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