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Press Release -- November 21st, 2019
Source: Mitel


Dallas November 21, 2019 (Business Wire)

Leverages the Amazon Chime SDK to bring expanded capabilities to Mitel’s unified communications and collaboration portfolio

• First customer to use Amazon Chime SDK, enabling developers to add real-time communications to a broad range of applications
• Deepens relationship with AWS, which currently hosts Mitel’s CloudLink architecture and microservices
• Worked closely with AWS, sharing Mitel customer requirements drawn from more than 70 million business users

Delivering on the promise to make communications and collaboration more seamless for organizations of all sizes, Mitel®, a global leader in business communications, has teamed with Amazon Web Services on their development of the Amazon Chime software development kit (SDK) for extending audio calling, video calling, and screen sharing capabilities to a wide variety of applications. Mitel, whose innovation and communications expertise is trusted by more than 70 million business users, shared the collective needs of its customers with AWS to influence the launch version of the Amazon Chime SDK.

Mitel is using the Amazon Chime SDK to provide an integrated business communications experience for organizations seeking to bring together dispersed and global teams through collaboration tools that drive seamless, real-time interactions, from anywhere, on any device. The Amazon Chime SDK becomes part of Mitel’s CloudLink architecture for voice, video, chat, and microservices already hosted on AWS. With CloudLink technology, businesses can fully leverage existing communications investments while adding new capabilities from the cloud. CloudLink’s unique design helps businesses link communications channels, connect to microservices for vertically focused solutions and fuel more efficient workflows.

Learn more about Mitel’s work with AWS. Attend the AWS re:Invent 2019 session on Dec. 3 titled “New Amazon Chime SDK powers collaboration for Mitel & San Diego Padres,” featuring San Diego Padres Vice President of Information Technology Ray Chan and Mitel Vice President of Collaboration & Applications Mona Abou-Sayed.


“The development initiative with AWS is in line with Mitel’s overall growth strategy of enabling communications and collaboration capabilities, in this case cloud-based video capabilities, to be embedded into a host of new applications and workflows that customers can use to digitally transform their businesses, without a technology rip and replace,” said Rich Costello, Senior Research Analyst, IDC.

“Effective collaboration is more essential than ever given the increasingly global and dispersed nature of our working relationships. Piecemeal solutions fall short of enabling customers to work seamlessly across devices and applications,” said Mary McDowell, President and CEO, Mitel. “Together with AWS, Mitel is combining all the elements businesses need for a seamless collaboration experience. In working with an industry leader like AWS, we’re able to bring their resources and scale to bear in advancing our vision for helping businesses work smarter.”

Additional Facts
• Mitel is recognized as a Leader in the 2019 IDC MarketScape for Worldwide Unified Communications & Collaboration. Read more.
• Eastern Management ranks Mitel highest in mid-market and enterprise for customer satisfaction for premises and hosted PBX solutions. Read more.

Related Materials
Download the e-book “Team Collaboration & Communications for Dummies.”
See the key questions to ask when evaluating a cloud business phone provider.
Learn more about Mitel CloudLink.


A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries. For more information, go to and follow us on Twitter @Mitel.

Mitel is the registered trademark of Mitel Networks Corporation

All other trademarks are the property of their respective owners


Camille Beasley, Media

Tel: 469-212-0433


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