To keep AT&T wireless and AT&T PREPAID customers in areas directly affected by the planned power outage in parts of California connected during this difficult time, we’re providing unlimited talk, text and data access by issuing credits and waiving overage charges. This offer is for customers based in 758 specific zip codes and runs from October 9, 2019 through midnight on October 13.
We will apply the credits and waivers automatically for AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in directly impacted zip codes* at this time.1 Customers in these areas may still receive alerts during these dates, but accounts will reflect the credits and/or waived data, voice and text charges.
Video & Home Internet Customers
Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
AT&T wireline telephone customers in affected areas can call 1-800-288-2020for customer assistance including waiver of fees for remote call forwarding and voicemail. For additional information on wireline residential and business waivers please click here.
1 Location based on billing address for AT&T wireless customers and phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.