Sprint Expands Customer Assistance to Include North Carolina and Bahamas
Previously Announced Support for Impacted Customers in Florida, Georgia and South Carolina
As Hurricane Dorian continues to move north up the East Coast, Sprint continues to monitor the storm’s path. To assist impacted customers in North Carolina, Sprint will waive call, text and data overages from September 2-8, 2019. The company will also offer all customers in the U.S. free calls to the Bahamas and waive roaming fees for customers in the Bahamas from September 2-9, 2019.
Assistance for customers in Florida, Georgia and South Carolina was previously announced. All customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits.
Sprint Continues to Closely Monitor Network with Hurricane Dorian in Florida
Strike Teams and Equipment Remain Ready for Deployment
September 4, 2019 – Sprint Vice President of Network Joe Meyer issued the following statement:
“As of this morning, Sprint has seen no storm related impacts to our network in Florida following Hurricane Dorian’s U.S. landfall. We will continue to monitor hurricane impacts across the state and will respond if needs arise.
“Sprint has deployed its network and emergency response strike teams throughout the coastal region, as well as temporary cell sites, portable generators, fuel trucks and temporary backhaul equipment for immediate deployment to keep our sites operational if needed.
“We are prepared as Hurricane Dorian continues up the East Coast, and we will monitor its path and assist impacted customers.”
Some stores in the impacted region will close temporarily for employee safety. All open locations will serve as charging stations for anyone in the area. Please check the Sprint store locator tool to confirm that the store nearest you is currently open.
Sprint to Assist Customers in Florida, Georgia and South Carolina
Emergency Response Team Expands Preparations Along the East Coast
September 3, 2019 – As Hurricane Dorian’s path continues to shift, Sprint will assist customers in Florida (previously announced), Georgia and South Carolina by waiving call, text and data overages from September 2-8, 2019. Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits.
Sprint’s Emergency Response Team (ERT) has also expanded preparations up and down the East Coast to help keep our customers connected during and after the storm makes U.S. landfall. The ERT is conducting operational readiness checks for all power generation assets, preparing COWS, COLTS, SatCOLTS and other mobile cellular infrastructure for potential deployment, staging a number of satellite assets that can provide temporary cellular and internet connectivity, and prepping charging stations for deployment.
Some stores in the impacted region will close temporarily for employee safety. All open locations will serve as charging stations for anyone in the area. Please check the Sprint store locator tool to confirm that the store nearest you is currently open.
Sprint Announces Support for Customers in Florida and Prepares for Hurricane Dorian’s Landfall in Southeast U.S.
August 30, 2019 – We continue to monitor Hurricane Dorian’s path as it moves toward Florida and the Southeastern U.S.
To assist customers in Florida in the areas expected to be hit hardest by the storm, we will waive call, text and data overages for Sprint customers from September 2-8, 2019. Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits.
Additionally, as our teams did in Puerto Rico earlier this week, we’re prepared to help keep our customers connected during and after the storm makes U.S. landfall.
Some of the actions that are currently underway include:
Activating of our Incident Management, Network and Emergency Response Teams (ERT) to prepare for this potential event.
Finalizing our Incident Action Plans and conducting protective action measures for our employees, network facilities, operations centers, retail stores, and other facilities where necessary.
Conducting operational readiness checks for all power generation assets, including staging and fuel-topping both our fixed and portable equipment at cell sites, switching centers and network POPs which provide network services to our customers and other critical facilities.
Preparing COWS, COLTS, SatCOLTS and other mobile cellular infrastructure for potential deployment to areas where coverage may be needed.
Staging a number of satellite assets that can provide temporary cellular as well as internet (last mile) connectivity.
Preparing charging stations for deployment as necessary.
The Sprint ERT’s 25/14 Customer Disaster Support Program remains active, providing 25 handsets and/or hotspots to any state or local government agency impacted by Hurricane Dorian or providing mutual assistance in the preparation or response to this event.
Sprint Customers May Text-to-Donate to Assist with Hurricane Dorian Disaster Relief Efforts
August 30, 2019 — In support of several organizations that have activated Hurricane Dorian relief efforts, Sprint customers who want to help can text-to-donate a one-time gift to:
American Red Cross. Text DORIAN to 90999 to donate $10 to the American Red Cross for Hurricane Dorian disaster-related response and recovery efforts.
World Central Kitchen. Text FOOD to 80100 to donate $10 to the World Central Kitchen to feed the people directly affected by Hurricane Dorian.
Florida Disaster Fund- Volunteer Florida Foundation. Text DISASTER to 20222 to donate $10 to the Florida Disaster Fund- Volunteer Florida Foundation
for Hurricane Dorian disaster-related response and recovery efforts.
Florida Disaster Fund- Volunteer Florida Foundation. Text DISASTER25 to 20222 to donate $25 to the Florida Disaster Fund- Volunteer Florida Foundation for Hurricane Dorian disaster-related response and recovery efforts.
The donation will appear on customers’ wireless bills or will be added to their prepaid balance. Standard message rates may apply.
Sprint Announces Support for Customers in the USVI impacted by Hurricane Dorian
August 29, 2019 — Sprint announced assistance today for customers impacted by Hurricane Dorian in the U.S. Virgin Islands. Effective August 28, 2019 through September 4, 2019, Sprint will waive call, text and data overage fees for Sprint customers in the USVI.
Customers on Unlimited plans will continue to enjoy their unlimited data, call and text benefits.
Sprint’s retail locations on St. Thomas and St. Croix will serve as charging stations for anyone in the area. Please check the Sprint store locator tool to confirm that the store nearest you is currently open.
Sprint is Prepared for Tropical Storm Dorian
August 28, 2019 — Sprint is monitoring the path of Tropical Storm Dorian as it moves toward Puerto Rico and the U.S. Virgin Islands and we’re prepared to help keep our customers connected during and after the storm.
Some of the actions that are currently underway include:
Activating of our Incident Management, Network and Emergency Response Teams (ERT) to prepare for this potential event.
Finalizing our Incident Action Plans and conducting protective action measures for our employees, network facilities, operations centers, retail stores, and other facilities where necessary.
Conducting operational readiness checks for all power generation assets, including staging and fuel-topping both our fixed and portable equipment at cell sites, switching centers and network POPs which provide network services to our customers and other critical facilities.
Preparing COWS, COLTS, SatCOLTS and other mobile cellular infrastructure for potential deployment to areas where coverage may be needed.
Staging a number of satellite assets that can provide temporary cellular as well as internet (last mile) connectivity.
Preparing charging stations for deployment as necessary.
Also, the Sprint ERT has activated its 25/14 Customer Disaster Support Program, providing 25 handsets and/or hotspots to any state or local government agency impacted by Hurricane Dorian or providing mutual assistance in the preparation or response to this event.
Finally, as a reminder, now is the time for anyone in the path of Tropical Storm Dorian to start preparing. Here are some of Sprint’s tips:
Make a disaster kit yet that includes flashlights, food and first aid kits. It’s also handy to include portable charging devices, such as car adapters, wireless and battery chargers, and waterproof cases and backup batteries.
Program all of your emergency phone numbers into your mobile device. Good ones to include are police, fire and rescue, medical services, friends and family. And, as an extra precaution – write these numbers down on paper, seal it in a plastic bag, and keep it in a safe place in the event your device loses power.
Subscribe now to emergency and critical communications alerts from your local and state government agencies, and weather stations that cover forecasts for your area.
Have multiple ways to stay informed. Download storm apps from the Red Cross and FEMA which can provide helpful resources for local area outreach, such as shelter finders and emergency meeting location information.
Always remember to keep your wireless devices charged when possible as commercial power loss during and after a storm may happen. It’s also a good idea to have additional batteries and car-chargers for back-up.
Use text messaging when possible due to high call volumes and possible network congestion in the local area.
Have a range of different-sized plastic, re-sealable bags on hand to store all of your technology items and make sure everything is charged in advance because flooding is unfortunately a concern with major weather events like hurricanes.
Stay informed before, during and after a major weather event by following @Sprint, @SprintCare, @SprintNews, @SprintsERT. Also, check back on our Newsroom for regular updates. We will make it our priority to keep our customers up-to-date with alerts and information on our network.
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