AT&T* has created 500 jobs at a new, state-of-the-art customer call center unveiled today. The 97,000-square-foot call center is located within AT&T’s corporate campus at 1355 W. University Drive in Mesa.
"We’re proud that AT&T continues to grow and invest in Mesa,” said Mesa Mayor John Giles. “This new facility is a great endorsement of Mesa’s thriving economy and business-friendly environment.”
The Mesa call center will support customers with multiple AT&T products and services.
It offers the latest technology and a fun, modern interior design with an Arizona theme. New additions to AT&T’s Mesa campus also include an auditorium, fitness center, recreational space and new outdoor landscaping.
“This new call center offers a fantastic work environment equipped with the latest tools designed to allow our people to focus on customers,” said Jamie Barton, AT&T executive vice president of sales and service centers. “The talent we’ve found in Mesa will help ensure customers receive the high level of service they expect.”
Our employees are our number one asset when it comes to serving our customers well. It’s critical to invest in our team to enhance their work life and develop them professionally, so we’ve created a variety of programs for employees at this center and others in the U.S.
“Living Your Best Life” is an initiative designed for personal and professional growth, focused on four pillars – financial, emotional, career and physical fitness. This year, center employees have had the opportunity to learn more about tax tips, stress management, developing a professional presence and look, etc. through training and discussions. Other employee benefits include a focused effort for job promotions in the centers, attendance flexibility and on-site security and escorts, especially during evening hours.
“The investment AT&T has made in this location proves that Mesa is a destination for companies to put down roots and grow their business,” said District 3 Councilmember Francisco Heredia. “This center is bringing a significant amount of jobs to the city and District 3, which is a big win for our community.”
The call center is just one part of AT&T’s continued investment in the Greater Phoenix area. After the ribbon cutting, employees participated in a company volunteer event to pack food boxes for United Food Bank. The effort is a part of AT&T’s Believe Phoenix℠ initiative to address hunger and food insecurity in the Valley. To date, we’ve donated over $300,000 to local nonprofit organizations to fund and expand their food outreach programs.
“We believe in the importance of investing our time and resources to help the communities where our employees live and work,” said Toni Morales Broberg, president of AT&T Arizona. “This call center and Believe Phoenix mark the beginning of a new chapter of our commitment to the Valley. I could not be prouder of our employees here and the work we are doing to make a positive impact.”
AT&T has more than 1,700 employees in Arizona.