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Press Release -- April 12th, 2019
Source: Sprint Nextel

Sprint Launches 100% Total Satisfaction Guarantee; Customers Switching to Sprint Can Get up to $900 to Cover Switching Fees and New Phone

OVERLAND PARK, Kan., April 12, 2019 /PRNewswire/ — Try it. You’ll love it. Sprint (NYSE:S, news, filings) just launched a 100% Total Satisfaction Guarantee. New customers and current customers adding a line will get 30 days to try Sprint’s improved LTE service where they live, work and play. If they’re not 100% satisfied, Sprint will refund phone costs, service charges and fees.

Thinking about switching to Sprint? Starting today, there are even more reasons to switch. Customers who switch to Sprint from another wireless carrier will get up to $650 to help cover switching fees and they can also receive a $250 Prepaid Mastercard® when they buy one of the latest iconic smartphones. That’s like Sprint paying you $900 to switch.1

With the 100% Total Satisfaction Guarantee customers will see why Sprint is the right choice and will save them money – no gimmicks and hassle-free. With its largest LTE footprint and a nationwide Sprint LTE Advanced network that is up to two times faster than before,2 customers are invited to take Sprint on a test drive and save more than $1,000 over Verizon and AT&T in the first year.3

Customers who switch to Sprint can get:

An Unlimited Plan with one of the newest phones included for just $35 per month per line for five lines.4
Up to $650 to cover switching costs.5
A $250 Prepaid Mastercard® if they buy one of the latest iconic smartphones. Hurry, this is only for a limited time.
A combined value of up to $900!
“We’re putting our money where our mouth is,” said Roger Solé, Sprint chief marketing officer. “We’ve recently invested billions in our network and once people switch to Sprint, we’re confident they’ll love it. With our 100% Total Satisfaction Guarantee customers can test out Sprint’s service in the places they live, work and play and see the savings. If they don’t like it, we’ll refund their money. It’s that simple.”

Sprint has been working to improve coverage, reliability and speed nationwide through its massive Next-Gen Network plan. This has resulted in a 36.4% increase in national average download speeds year over year.6 And, thanks to roaming agreements, Sprint now offers 30% more total LTE data coverage nationwide than before to help customers connect in more locations.

New Advertising Campaign

To help spread the word for its new 100% Total Satisfaction Guarantee, Sprint kicked off a new advertising campaign featuring Paul Marcarelli, one of the most famous wireless customers to switch to Sprint.

The straightforward TV spot highlights the fact that wireless doesn’t need to be complicated or tricky (like some other companies make it seem in their ads). Sprint is doing things differently. Now is your chance to decide for yourself and see the savings. And, if you don’t love it, get your money back. See, simple! Watch the ad here:

Switch Now for Amazing, Premium Value

Ready to switch? Wireless customers who are overpaying for their wireless service can come into a Sprint store or sign up online to buy or lease a new phone with the option of picking it up at a nearby store. The whole process – by any means – is super easy. And, customers keep their same phone number.

With the Total 100% Satisfaction Guarantee:

Sprint will refund the device price and any down payment.
Installment billing or lease payments made to date will be refunded.
Customers will receive a refund on service charges (including any monthly recurring charges, activation fee, and all associated taxes and fees).
The 100% Total Satisfaction Guarantee plus the industry’s best value equals a switch to Sprint! Sprint offers customers a choice in Unlimited. With Sprint’s Unlimited Basic plan, customers can bundle service and lease payments on select phones for just $35 per month per line for five lines.

For those customers who want it all – Sprint offers a newly enhanced Unlimited Premium, a wireless plan that includes top-notch features and services that customers won’t find anywhere else in wireless.

Unlimited Premium is everything you can want and then some – customers get nearly $150 in value for only $80 per month. Unlimited Premium includes:

100GB LTE mobile hotspot so you can keep all your devices connected.
Amazon Prime membership on us.
Free games, in-game content, a Twitch channel subscription each month, and more with Twitch Prime.
All your TV in one place with Hulu.
Music and entertainment streaming with TIDAL HiFi in the best audio quality available.
Streaming in full HD.
Global roaming in more than 200 worldwide destinations.
In Mexico and Canada, enjoy Unlimited talk, text and 4G LTE data.
Lookout Premium Plus.
And, of course, Unlimited Data, Talk and Text nationwide.
Customers who bring their own phone or buy a new one outright will save an additional $10 per month on Unlimited Premium.7

To sign up for Sprint now, visit your nearest Sprint store, go to or call 800-SPRINT1.

About Sprint
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served 54.5 million connections as of Dec. 31, 2018, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Today, Sprint’s legacy of innovation and service continues with an increased investment to dramatically improve coverage, reliability and speed across its nationwide network and commitment to launching the first 5G mobile network in the U.S. You can learn more and visit Sprint at or and

1 $250 credit: requires port, online registration and 60 days of service on a new line before card ships. iPhone XS and XS Max require 18-month lease & new line of service. If you cancel early, remaining balance due.
2 Faster compared to Sprint 4G LTE. Requires capable device. LTE Advanced coverage not available everywhere.
3 Unlimited Basic compared to Verizon Go Unlimited and AT&T Unlimited &More with 5 lines; features differ.
4 18-month lease for $15 per month on iPhone XR, Samsung Galaxy S10e, or LG G8 ThinQ after monthly credits applied within 2 bills. If you cancel early, remaining balance due. Unlimited Basic: After 6/30/20 pay $60 per month for line 1, $40 per month for line 2, and $20 per month per for lines 3-5 with AutoPay. Offer and coverage not available everywhere. Excludes taxes, surcharges and roaming. Subject to credit, new line of service and $30 activation fee. Speed maximums, use rules and restrictions apply. 100% Total Satisfaction Guarantee launched on April 5, 2019. Applies to new lines of service. Select exclusion apply.
5 Up to $650 via prepaid Mastercard® (less required phone trade-in credit provided) after online registration and new phone activation. Amount based on early termination fee charged or remaining phone balance due. Card is issued by MetaBank®, Member FDIC. Card terms, conditions, and expiration apply.
6 Analysis by Ookla® of Speedtest Intelligence® data average download speeds from March 2018 to March 2019 for all mobile results.
7 Excludes taxes, surcharges and roaming. Subject to credit, new line of service and $30 activation fee. Pay additional $10 per month per line after financed device upgrade.

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