Overall Net Promoter Score of 75 tops among data center providers
OVERLAND PARK, KS (February 14, 2019) – QTS Realty Trust (NYSE: QTS), a leading provider of hybrid colocation and mega scale data center solutions, today announced an industry-leading Net Promoter Score (NPS) of 75 for its high-touch customer service and support as judged by an ongoing independent survey of its customer base.
NPS judges the likelihood that QTS customers will purchase again or recommend QTS services to another company. The NPS customer survey is independently administered and calculates overall customer satisfaction and brand perception. Customers rated QTS highly in a range of service areas, including its customer service, physical facilities, processes, responsiveness and service of onsite staff and the 24-hour Operations Service Center.
2018 marked the third consecutive year QTS has led the data center industry in NPS. QTS’ score of 75 exceeds NPS scores of companies well-known for their customer service including Starbucks (71) and Apple (72) and is nearly double the average NPS score for data center companies (42).
Blade, a cloud-based gaming company, runs Shadow, an always-up-to-date PC experience that can be used everywhere, on any device with an internet connection.
“The success of our business is dependent on a high-density, hybrid colocation hosting environment required for graphics processing unit (GPU) intensive applications living in the cloud,” said Stéphane Héliot, Blade Co-founder. “Performance, speed, and reliability are critical, but just as important is QTS’ collaborative customer support system that we rely on every day. Their leading NPS score is warranted by their unrelenting focus on ensuring customer success. They are a strategic member of our IT team and we look forward to a long term partnership.”
"Our industry-leading NPS score reflects the trusted partner approach we take with every customer," said Clint Heiden, Chief Revenue Officer - QTS. "We also provide them with the industry’s first API-driven software-defined platform that enables new levels of innovation in how our customers interact with their infrastructure, contributing to even higher levels of customer satisfaction."
QTS Realty Trust, Inc. (NYSE: QTS) is a leading provider of data center solutions across a diverse footprint spanning more than 6 million square feet of owned mega scale data center space throughout North America. Through its software-defined technology platform, QTS is able to deliver secure, compliant infrastructure solutions, robust connectivity and premium customer service to leading hyperscale technology companies, enterprises, and government entities. Visit QTS at www.qtsdatacenters.com, call toll-free 877.QTS.DATA or follow on Twitter @DataCenters_QTS.