Media assets highlighting our Northern California wildfire response and recovery efforts are available here.
November 21, 2018 – 7:00 p.m. PST
It’s been nearly two weeks since the Camp, Woolsey and Hill Fires began. From restoring our network and assisting responders with their communications needs, to supporting relief funds and volunteering at local evacuation shelters, Verizon and our employees stand with the people of Butte, Los Angeles and Ventura Counties. Our commitment to helping the affected communities remains strong.
Verizon engineers have been working around the clock to fully restore our network in the impacted areas and the work is nearly complete. But we’re not going anywhere. Our network and crisis response teams will continue supporting the needs of first responders, CalOES, relief organizations, and residents as long as needed. While recovering from this disaster will take time, we’re here to help.
For many this week, Thanksgiving will have a whole new meaning. We wish you all a safe and healthy holiday.
Here’s the latest information on Verizon’s wildfire response efforts:
Network
Camp Fire: Butte County
The majority of service has been restored in the impacted areas in Butte County. As work to repair damaged fiber continues, our engineers are adding capacity to restored sites. We’re closely monitoring the situation and our teams are engaged with fire command to ensure we’re responding to their ongoing needs.
Increased capacity on local cell sites to accommodate increased traffic in the following areas:
Central Chico
Skyway, Paradise
Fire Command Center at Silver Dollar Fairgrounds in Chico
Fire Spike Camp at Loafer Creek Recreation Area
PG&E base camp in Paradise
Temporary network assets remain in place in the following locations:
Mobile Communications Trailer (MCT) at CalOES Base Camp, Chico Municipal Airport
MCT at Butte Fire Center in Magalia
MCT at Paradise Police Department, also covers Fire Station 81 in Paradise
Cell on Light Truck (COLT) providing coverage in South Paradise
Cell on Wheels (COW) providing coverage in lower Paradise
Woolsey Fire: Los Angeles and Ventura Counties
90% of coverage along Pacific Coast Highway (PCH) has been restored, thanks to the temporary assets we’ve deployed and the fiber repair work underway. As repair work continues, customers may experience spotty coverage along major commuter routes from Hwy 101 to PCH including Kanan Dume Rd, Mulholland Hwy, Malibu Canyon Rd, Las Virgenes Rd, and S Topanga Canyon Blvd.
Our engineers are working 24×7 to restore service to the impacted areas as quickly as possible. In the meantime, portions of Malibu Canyons, including residential neighborhoods west of Malibu Creek State Park remain under mandatory evacuation orders, and essential utilities are not available.
Residential neighborhoods of Westlake Village, Agoura, Calabasas, and Saratoga Hills are also experiencing spotty coverage as we work to restore microcell zones in these areas.
Temporary network assets remain in place in the following locations:
MCT at Fire Station 71, Malibu
MCT at Fire Station 72, Malibu
MCT at Fire Station 99, Malibu
MCT at Camp 13, Santa Monica Mountains
Cell on Light Truck (COLT), Oak Park
COLT at Malibu Bluffs Park, Malibu
COLT at Point Dume, Zuma Beach, Malibu
18 portable generators have been deployed to cell sites in areas where commercial power has not been restored
Community
Verizon donates $250,000 to support communities impacted by California wildfires
Verizon announced it will donate an additional $150,000 in cash grants for the communities impacted by California’s devastating fires, adding to its $100,000 grant commitment previously pledged.
The funds will support relief efforts in Northern and Southern California as Camp Fire, Woolsey Fire and Hill Fire as these communities recover from disaster.
$100,000 pledged to North Valley Community Foundation
$75,000 pledged to Boys and Girls Club of the North Valley
$75,000 pledged to United Way of Greater Los Angeles
Talk, Text, Data relief extended to November 30
In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.
Ongoing support
We continue to provide communications support for shelter clients while they are away from their homes. We have stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:
Butte County Fairgrounds, Gridley
Neighborhood Church, Chico
Church of Nazarene, Oroville
Butte County Local Assistance Center (LAC)/FEMA Disaster Recovery Center (DRC), Chico
Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
Butte County LAC/FEMA DRC, Chico
CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
Emergency Operations Center, Chico
CalOES Base Camp, Chico Municipal Airport
Spike Camp, Loafer Creek
Emergency Operations Center, Oroville
Butte County Sheriff’s Office, Oroville
Butte Fire Center, Magalia
Fire Station 33, Magalia
Fire Station 35, Paradise
Fire Station 81, Paradise
Fire Station 82, Paradise
Paradise Police Department, Paradise
Search and Rescue Camp, Paradise
Town of Paradise EOC, Paradise
Del Oro Water Company, Magalia
CalFire Incident Command Center, Camarillo
CalFire Incident Command Center, Conejo Creek
CalFire Incident Command Center, Ventura
California Wildfires
Media assets highlighting our Northern California wildfire response and recovery efforts are available here.
November 19, 2018 – 4:30 p.m. PST
Network
Camp Fire: Butte County
The majority of service has been restored in the impacted areas. As work to repair damaged fiber continues, our engineers are adding capacity to restored sites. We’re closely monitoring the situation and our teams are engaged with fire command to ensure we’re responding to their ongoing needs.
Temporary network assets remain in place in the following locations:
Mobile Communications Trailer (MCT) at CalOES Base Camp, Chico Municipal Airport
Added capacity to cell site covering the Fire Command Center at Silver Dollar Fairgrounds in Chico
Added capacity to cell site covering the Fire Spike Camp at Loafer Creek Recreation Area
MCT at Butte Fire Center in Magalia
MCT at Fire Station 33, Magalia
MCT at Paradise Police Department, also covers Fire Station 81 in Paradise
Cell on Light Truck (COLT) providing coverage in South Paradise
Wildfire network update
Woolsey Fire: Los Angeles and Ventura County
Our engineers are working 24×7 to restore service to the impacted areas. 75% of coverage along Pacific Coast Highway (PCH) has been restored, thanks to the temporary assets we’ve deployed and the fiber repair work underway. As the work continues, customers may experience spotty coverage along major commuter routes from Hwy 101 to PCH including Kanan Dume Rd, Mulholland Hwy, Malibu Canyon Rd, Las Virgenes Rd, and S Topanga Canyon Blvd.
Portions of Malibu Canyons, including residential neighborhoods west of Malibu Creek State Park remain under mandatory evacuation orders, and essential utilities are not available.
Residential neighborhoods of Westlake Village, Agoura, Calabasas, and Saratoga Hills are also experiencing spotty coverage as we work to restore microcell zones in these areas.
Temporary network assets remain in place in the following locations:
MCT at Fire Station 71, Malibu
MCT at Fire Station 72, Malibu
MCT at Fire Station 99, Malibu
MCT at Point Mugu State Park Operations Center, Malibu
MCT at Camp 13, Santa Monica Mountains
Cell on Light Truck (COLT), Oak Park
COLT at Malibu Bluffs Park, Malibu
COLT at Point Dume, Zuma Beach, Malibu
12 portable generators have been deployed to cell sites in areas where commercial power has not been restored.
Community
Verizon donates $250,000 to support communities impacted by California wildfires
Verizon announced it will donate an additional $150,000 in cash grants for the communities impacted by California’s devastating fires, adding to its $100,000 grant commitment previously pledged.
The funds will support relief efforts in Northern and Southern California as Camp Fire, Woolsey Fire and Hill Fire as these communities recover from disaster.
$100,000 pledged to North Valley Community Foundation
$75,000 pledged to Boys and Girls Club of the North Valley
$75,000 pledged to United Way of Greater Los Angeles
Talk, Text, Data relief extended to November 30
In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.
Ongoing support
We continue to provide communications support for shelter clients while they are away from their homes. We have stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:
Butte County Fairgrounds, Gridley
Neighborhood Church, Chico
Church of Nazarene, Oroville
Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
Butte County Local Assistance Center/FEMA Disaster Recovery Center, Chico
CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
Emergency Operations Center, Chico
CalOES Base Camp, Chico Municipal Airport
Spike Camp, Loafer Creek
Emergency Operations Center, Oroville
Butte County Sheriff’s Office, Oroville
Butte Fire Center, Magalia
Fire Station 33, Magalia
Fire Station 35, Paradise
Fire Station 81, Paradise
Fire Station 82, Paradise
Paradise Police Department, Paradise
Search and Rescue Camp, Paradise
Town of Paradise EOC, Paradise
Del Oro Water Company, Magalia
CalFire Incident Command Center, Camarillo
CalFire Incident Command Center, Conejo Creek
CalFire Incident Command Center, Ventura
Media assets highlighting our Northern California wildfire response and recovery efforts are available here.
November 17, 2018 – 4:30 p.m. PST
Network
Camp Fire: Butte County
Deployed a Mobile Communications Trailer (MCT) to Chico Municipal Airport to improve service for CAL OES command center
Woolsey Fire: Los Angeles and Ventura Counties
Service has been restored in northern Calabasas, Oak Park and Hidden Hills.
Service to several microcell zones along Pacific Coast Highway has been restored.
Deployed a Mobile Communications Trailer (MCT) to Fire Station 72 in Malibu.
Portions of Malibu continue to experience spotty coverage, as the work to repair damaged fiber continues. Fiber is important because it carries data traffic from our cell sites to communication centers in our network that provide connectivity to other parts of the state and beyond.
Residential neighborhoods of Westlake Village, Agoura, Saratoga Hills and parts of Calabasas are also experiencing spotty coverage until the microcell zones in these areas are restored
12 portable generators have been deployed to the microcell zones around Malibu, as commercial power is still unavailable.
Community
Talk, Text, Data relief extended to November 30
In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.
Ongoing support
We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:
Butte County Fairgrounds, Gridley
Neighborhood Church, Chico
Church of Nazarene, Oroville
Pacific Palisades High School, Pacific Palisades
Cal Lutheran University, Thousand Oaks
Pierce College, Woodland Hills
Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
Emergency Operations Center, Chico
Emergency Operations Center, Oroville
Butte County Sheriff’s Office, Oroville
CalFire Incident Command Center, Camarillo
CalFire Incident Command Center, Conejo Creek
CalFire Incident Command Center, Ventura
Media assets highlighting our Northern California wildfire response and recovery efforts are available here.
November 16, 2018 – 3:30 p.m. PST
Network
Camp Fire: Butte County
Basic service has been restored to all heavily affected areas and we’re continuing to enhance service and capacity in areas where access is still restricted. We are actively engaged with fire command and search operations to be sure we’re deploying assets where needed.
Woolsey Fire: Los Angeles and Ventura Counties
Replaced mobile communications trailer (MCT) with a cell on light truck (COLT) at Freedom Park Command Post in Camarillo
Community
Talk, Text, Data relief extended to November 30
In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.
Ongoing support
We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:
Butte County Fairgrounds, Gridley
Neighborhood Church, Chico
Walmart parking lot, Chico
Church of Nazarene, Oroville
Pacific Palisades High School, Pacific Palisades
Cal Lutheran University, Thousand Oaks
Pierce College, Woodland Hills
Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
Emergency Operations Center, Chico
Emergency Operations Center, Oroville
Butte County Sheriff’s Office, Oroville
CalFire Incident Command Center, Camarillo
CalFire Incident Command Center, Conejo Creek
CalFire Incident Command Center, Ventura
Media assets highlighting our Northern California wildfire response and recovery efforts are available here.
November 15, 2018 – 5:00 p.m. PST
Network
Camp Fire: Butte County
Service has been fully restored in Oroville.
Service has vastly improved in Paradise, though we are still making repairs in the North part of town and in Magalia.
Woolsey Fire: Los Angeles and Ventura Counties
Satellite cell on light truck (SAT COLT) deployed at Zuma Beach, Pt. Dume
Mobile communications trailer (MCT) is deployed at Fire Camp 13 in Malibu
Community
Talk, Text, Data relief extended to November 30
In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 30.
Ongoing support
We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:
Butte County Fairgrounds, Gridley
Neighborhood Church, Chico
Walmart parking lot, Chico
Church of Nazarene, Oroville
Pacific Palisades High School, Pacific Palisades
Cal Lutheran University, Thousand Oaks
Pierce College, Woodland Hills
Taft High School, Woodland Hills
Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
Emergency Operations Center, Chico
Emergency Operations Center, Oroville
Butte County Sheriff’s Office, Oroville
CalFire Incident Command Center, Camarillo
American Red Cross, Canoga Park High School evacuation shelter, Canoga Park
CalFire Incident Command Center, Conejo Creek
CalFire Incident Command Center, Ventura
Check here for updates on Verizon network performance, crisis response and community support during November wildfires
California Wildfire Update
Verizon satellite cell on light truck (SAT COLT), Pt. Dume, CA
Verizon supports North Valley Community Foundation through a $100,000 grant for CA wildfire relief
November 14, 2018 – 8:00 p.m. PST
Network
Camp Fire: Butte County
Mobile communications trailer (MCT) deployed at Fire Station 33 in Magalia
Woolsey Fire: Los Angeles and Ventura Counties
Service in Las Virgenes has been restored
Cell on light truck (COLT) deployed to improve service in Oak Park
MCT deployed at Pt. Mugu State Park Operations Center
MCT deployed at Camarillo Command Post, Freedom Park
Community
Verizon announced a $100,000 grant to the North Valley Community Foundation and we’re evaluating opportunities to support additional community relief efforts for both Northern and Southern California. Click here for more information.
Ongoing support
We’re continuing to provide communications support for shelter clients while they are away from their homes. We’ve provided stations equipped with Internet-connected laptops, phones and cell phone charging at the following evacuation centers:
Butte County Fairgrounds, Gridley
Neighborhood Church, Chico
Walmart parking lot, Chico
Church of Nazarene, Oroville
Cal Lutheran University, Thousand Oaks
Pierce College, Woodland Hills
Taft High School, Woodland Hills
Supporting first responders and relief agencies is also a priority. We have staff working side by side with local emergency operating centers (EOCs) and California Office of Emergency Services (Cal OES). In addition, we continue to loan wireless equipment including phones, routers, mobile hotspots, tablets and charging cables to the following emergency response and relief organizations:
CalFire Incident Command Center, Silver Dollar Fairgrounds, Chico
Emergency Operations Center, Chico
Emergency Operations Center, Oroville
Butte County Sheriff’s Office, Oroville
CalFire Incident Command Center, Camarillo
American Red Cross, Canoga Park High School evacuation shelter, Canoga Park
CalFire Incident Command Center, Conejo Creek
CalFire Incident Command Center, Ventura
Talk, Text, Data Relief
In the areas hard hit by the Camp, Woolsey and Hill Fires, we will relieve domestic Talk, Text and Data charges for customers in qualified affected zip codes through November 15. Postpaid customers can click here for more information. Prepaid customers can click here for more information.
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