Our thoughts are with everyone affected by the earthquake in Alaska.
We are automatically issuing credits and waiving additional charges from November 30 through December 4 to provide unlimited talk, text and data access for AT&T wireless and AT&T PREPAID customers in Alaska.
This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in affected zip codes.1
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.2
Video & Home Internet Customers
Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. As always, AT&T wireless customers can stream DIRECTV and DIRECTV NOW from their phone or tablet to stay connected to the latest news without incurring additional data charges.
1 99501, 99502, 99503, 99504, 99505, 99506, 99507, 99508, 99513, 99515, 99516, 99517, 99518, 99540, 99567, 99577, 99587, 99603, 99611, 99615, 99619, 99623, 99629, 99635, 99645, 99652, 99654, 99669, 99697,
2 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.
$50K Contribution to the American Red Cross & Text-to-Donate Campaign
AT&T is donating $50,000 to the American Red Cross to help Alaskans impacted by the recent earthquake and its aftershocks. We are committed to communities where our employees work and live. Responding to humanitarian needs is a core part of AT&T’s culture. We support the American Red Cross and its mission to offer relief and support Alaskans impacted by the earthquake.
For people who want to help out, they can text REDCROSS to 90999 to give $10 to American Red Cross Disaster Relief, which helps people affected by disasters such as hurricanes, floods, earthquakes, wildfires and tornadoes.