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Press Release -- October 2nd, 2018
Source: Digital Realty Trust

Digital Realty Global Operations Command Center Ensures Resilient Foundations for Customer Success

Recently expanded facility in Clifton, NJ enables best-in-class monitoring, rapid response and disaster recovery to ensure business continuity and enable growth

SAN FRANCISCO, Calif. – October 2, 2018 – Digital Realty (NYSE:DLR, news, filings), a leading global provider of data center, colocation and interconnection solutions, announced today the opening of a new, state-of-the-art Global Operations Command Center in Clifton, NJ.  The center is designed to optimize the customer experience, providing unmatched stability and rapid response capabilities while removing risk from future deployments.  The command center builds on Digital Realty’s world-class service, user experience and operational excellence, as evidenced by the company’s track record of 11 consecutive years with “five nines” (99.999%) of uptime.

“Digital Realty designed the recently expanded Global Operations Command Center to ensure our customers’ success and enhance the resiliency of their data center operations,” said Erich Sanchack, Digital Realty Executive Vice President, Operations.  “The command center enables customers to rapidly adapt to changing technologies and to better utilize the right tools to correlate events, automate certain tasks and provide visibility into network health.  Our notifications capabilities, for instance, allow customers to strategically allocate resources for routine and event-driven maintenance across their global footprints.  This helps ensure data center availability and safeguards our customers’ digital capital to make growing their businesses easier than ever before.”

Staff at the new facility continuously monitor and manage the health and performance of Digital Realty’s 198 global data centers, providing centralized network and infrastructure monitoring, product support, event management and security.  Centralized incident management and established escalation protocol provide consistent, portfolio-wide messaging.  The command center also enables advanced communications coordination and standardization for major events and escalated threat conditions for effective regional readiness.  Digital Realty staff at all facilities are kept apprised of weather changes and other events through real-time updates and closely monitor developments to fully understand their impact on local environmental and municipal services.

Additional features of the Digital Realty Global Operations Command Center include:

  • Round-the-clock monitoring of portfolio-wide data center status
  • High-performance analytics tools for measurable service assurance to avoid performance degradation and bandwidth bottlenecks
  • Real-time weather and threat monitoring
  • Critical resource mobilization for site event support (engineers, temporary generators, fuel tracking)
  • Recurring wellness checks during extended threat or severe weather events
  • Round-the-clock network connectivity systems monitoring and support

“Digital Realty is steadfastly committed to providing our customers the highest quality global data center support,” said Mark Reynolds, Vice President, Global Customer Operations at Digital Realty.  “The launch of our new, state-of-the-art, 24/7 Global Operations Command Center reflects our commitment to enabling customer success with unparalleled responsiveness and agility.  We look forward to supporting our global customer base with this strategic business resource and further assisting the operation of their mission-critical business applications.”

About Digital Realty

Digital Realty supports the data center and colocation strategies of more than 2,300 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia.  Digital Realty’s clients include domestic and international companies of all sizes, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare, and consumer products.

For Additional Information

Andrew P. Power

Chief Financial Officer

Digital Realty

(415) 738-6500


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Director, Public Relations

Digital Realty

(415) 848-9456

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John J. Stewart

Digital Realty

(415) 738-6500

Safe Harbor Statement

This press release contains forward-looking statements which are based on current expectations, forecasts and assumptions that involve risks and uncertainties that could cause actual outcomes and results to differ materially, including statements related to our Global Operations Command Center and monitoring and operations capabilities.  These risks and uncertainties include, among others, the following: reduced demand for data centers or decreases in information technology spending; decreased rental rates, increased operating costs or increased vacancy rates; increased competition or available supply of data center space; the suitability of our data centers and data center infrastructure, delays or disruptions in connectivity or availability of power, or failures or breaches of our physical and information security infrastructure or services; our dependence upon significant customers, bankruptcy or insolvency of a major customer or a significant number of smaller customers, or defaults on or non-renewal of leases by customers; breaches of our obligations or restrictions under our contracts with our customers; our inability to successfully develop and lease new properties and development space, and delays or unexpected costs in development of properties; the impact of current global and local economic, credit and market conditions; our inability to retain data center space that we lease or sublease from third parties; difficulty acquiring or operating properties in foreign jurisdictions; our failure to realize the intended benefits from, or disruptions to our plans and operations or unknown or contingent liabilities related to, our recent acquisitions; our failure to successfully integrate and operate acquired or developed properties or businesses; difficulties in identifying properties to acquire and completing acquisitions; risks related to joint venture investments, including as a result of our lack of control of such investments; risks associated with using debt to fund our business activities, including re-financing and interest rate risks, our failure to repay debt when due, adverse changes in our credit ratings or our breach of covenants or other terms contained in our loan facilities and agreements; our failure to obtain necessary debt and equity financing, and our dependence on external sources of capital; financial market fluctuations and changes in foreign currency exchange rates; adverse economic or real estate developments in our industry or the industry sectors that we sell to, including risks relating to decreasing real estate valuations and impairment charges and goodwill and other intangible asset impairment charges; our inability to manage our growth effectively; losses in excess of our insurance coverage; environmental liabilities and risks related to natural disasters; our inability to comply with rules and regulations applicable to our company; our failure to maintain our status as a REIT for federal income tax purposes; our operating partnership’s failure to qualify as a partnership for federal income tax purposes; restrictions on our ability to engage in certain business activities; and changes in local, state, federal and international laws and regulations, including related to taxation, real estate and zoning laws, and increases in real property tax rates.  For a further list and description of such risks and uncertainties, see the reports and other filings by the company with the U.S. Securities and Exchange Commission, including the company’s Annual Report on Form 10-K for the year ended December 31, 2017 and Quarterly Reports on Form 10-Q for the quarters ended March 31, 2018 and June 30, 2018.  The company disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. 

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