Our thoughts are with everyone affected by Hurricane Michael.
We are automatically issuing credits and waiving overage charges from October 10 through October 14 to provide unlimited talk, text, and data access for AT&T wireless and AT&T PREPAID customers in the areas affected most by the hurricane.
This applies to AT&T wireless customers with billing addresses and AT&T PREPAID customers with phone numbers in over 350 zip codes.1 To see if your zip code is covered, click here.
Customers in these areas may still receive data alert notifications during these protected dates, but billing will reflect the credits and/or waived data charges.
Cricket Wireless Customers
Cricket is extending payment due dates for those who can’t get to a store to pay their bill to October 12, 2018. Customers eligible for this benefit should receive a text message if you are in an affected area.
Video & Home Internet Customers
Additionally, affected video and home internet customers can contact us at 1-800-288-2020, with questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges. Legacy DIRECTV Customers can contact 1-800-531-5000 for questions about their service, questions about damaged equipment or to voluntarily pause their service to suspend charges.
1 Location based on billing address for AT&T wireless customers and billing phone number for AT&T PREPAID customers. Credits will post in 2-3 billing cycles for AT&T wireless customers and within 30 days for AT&T PREPAID customers. Applicable taxes may be estimates and may include administrative and government fees. Dates based on local time zones.