Acquisition insights and detailed revenue insights are the latest innovations for CMC that speed service provider growth and profitability
SAN JOSE, CA – September 13, 2018 – Calix, Inc. (NYSE:CALX, news, filings) today announced new innovations for Calix Marketing Cloud (CMC) that use the power of analytics to illuminate opportunities for business growth through insights into the broadband needs of prospective subscribers. With newly acquired subscriber profiles to learn from, including a projection of their maximum revenue potential, CMC allows service providers to more accurately plan their approach to engage new subscribers. More importantly, service providers can now easily discover and reach the most ideal prospects based on existing subscriber insights. In turn, this focused, data-driven approach drastically reduces overall subscriber acquisition costs while opening up new revenue streams.
“Since we first implemented Calix Marketing Cloud, we have seen a tremendous response from our subscriber base and a 23 percent increase in revenue,” said Candy Riem, vice president of marketing at Midwest Energy & Communications. “We can now use insights from our network to make more informed decisions, which improves both the subscriber experience and our business results. We’re excited to use the new acquisition capabilities in CMC to push the boundaries of what is possible and drive new levels of success for MEC.”
With the latest enhancements to Calix Marketing Cloud, service providers can take a new approach to growing their subscriber base. Service providers can:
- Discover trends in newly added subscribers to evaluate current acquisition strategy
- Identify maximum revenue potential per subscriber
- Segment prospects based on existing subscriber intelligence
- Visualize opportunities on attainable bandwidth heatmap
In addition, new revenue insights within CMC give service provider marketers a financial point of view to make better informed upsell, retention, and acquisition decisions. Clearly highlighting gaps in current and potential revenue gives service providers the unprecedented ability to address some of the most common business challenges, like calculating marketing ROI and justifying investment in marketing activities.
“We are very excited about these two additions to Calix Marketing Cloud as they meet two important customer goals, acquiring new subscribers and growing existing revenue. The first innovation in CMC allows marketers to better address the most expensive and difficult part of their role – acquisition. CMC provides the power of acquisition insights to every marketer, when and where they need it, transforming a very complicated task into one filled with insights and opportunities,” said Shane Eleniak, Calix senior vice president of platforms. “The second provides real-time insight into the opportunity gap between actual revenue per subscriber and the revenue that each could be generating if they bought all services at the top tier. That revenue opportunity gap is the highest ROI opportunity for marketing as it is a lot easier to upsell than acquire and every dollar of upsell is a dollar of pure profit. CMC allows customers to clearly see that profit opportunity. We are proud of the impact that Calix Cloud is having on our customers, and these latest innovations within Calix Marketing Cloud are another big step forward in enabling our customers to open new markets and grow ARPU.”
Discover how Midwest Energy & Communications is getting ready for a new approach to new subscriber acquisition leveraging CMC in our upcoming webinar, September 26 at 2 pm Eastern/11 am Pacific. Register here.
About Midwest Energy & Communications
Midwest Energy & Communications creates vibrant, relevant, sustainable rural communities by providing first-in-class electric distribution, propane, and fiber internet solutions to more than 40,000 consumers in 15 counties across southern Michigan and northern Indiana and Ohio.
Calix, Inc. (NYSE: CALX) – Innovative communications service providers rely on Calix platforms to help them master and monetize the complex infrastructure between their subscribers and the cloud. Calix is the leading global provider of the cloud and software platforms, systems, and services required to deliver the unified access network and smart premises of tomorrow. Our platforms and services help our customers build next generation networks by embracing a DevOps operating model, optimize the subscriber experience by leveraging big data analytics and turn the complexity of the smart home and business into new revenue streams.
This press release may contain forward-looking statements that are based upon management’s current expectations and are inherently uncertain. Forward-looking statements are based upon information available to us as of the date of this release, and we assume no obligation to revise or update any such forward-looking statement to reflect any event or circumstance after the date of this release, except as required by law. Actual results and the timing of events could differ materially from current expectations based on risks and uncertainties affecting Calix’s business. The reader is cautioned not to rely on the forward-looking statements contained in this press release. Additional information on potential factors that could affect Calix’s results and other risks and uncertainties are detailed in its quarterly reports on Form 10-Q and Annual Report on Form 10-K filed with the SEC and available at www.sec.gov.