Vacation Innovations Selects FirstLight For Its High Uptime, Availability, and Exceptional Customer Service
Albany, NY –March 20, 2018 – FirstLight, a leading fiber-optic bandwidth infrastructure services provider operating in the Northeast,, announced today that Vacation Innovations, an online marketing company that specializes in vacation ownership advertising, sales, rentals and brokerage services, has selected FirstLight as its primary Internet and voice solutions provider for its locations. SellMyTimeshareNow.com, which is part of the Vacation Innovations’ family of brands, has been a customer of FirstLight since 2005.
FirstLight successfully completed a dark fiber build for Vacation Innovations and provides the company with a complete set of Internet and voice solutions, including Dedicated Internet, MPLS, POTS and SIP Trunks. Presently, FirstLight’s Internet solutions serve the company’s Portsmouth, NH location, while its voice solutions serve all three company locations. Vacation Innovations is also evaluating FirstLight’s Cloud Services to support its operations.
“Our transition to FirstLight’s voice and Internet solutions proved to be a positive, seamless move that was supported by fantastic, proactive customer service,” commented Sergio Santos, Vice President of Information Technology at Vacation Innovations. “We experienced zero downtime during the network migration, and FirstLight’s solutions work wonderfully with our internal software. FirstLight shares our vision of growth, and its quality, fiber-based services, and exceptional customer team contribute greatly to our company’s success. I am confident in FirstLight as our technology partner and foresee a bright future together.”
“It’s been rewarding to grow our long-standing relationship with SellMyTimeshareNow.com, and we are excited to now serve Vacation Innovations,” stated Kurt Van Wagenen, President and CEO of FirstLight. “As the leading provider of secondary-market services and solutions for the vacation ownership industry, and home to the largest online marketplace for timeshare sales and rentals, we understand that Vacation Innovations requires solutions that have high uptime and availability. FirstLight has not only met those needs, but exceeded overall expectations due to our responsive, detail-oriented customer service team. As Vacation Innovations continues to expand to new offices and markets, FirstLight is honored to be considered as the provider of choice.”
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About FirstLight
FirstLight, headquartered in Albany, New York, provides fiber-optic data, Internet, data center, cloud and voice services to enterprise and carrier customers throughout the Northeast connecting more than 8,000 locations in service with more than 40,000 locations serviceable by our 14,000 route mile network. FirstLight offers a robust suite of advanced telecommunications products featuring a comprehensive portfolio of high bandwidth connectivity solutions including Ethernet, wavelength and dark fiber services as well as dedicated Internet access solutions, data center, cloud and voice services. FirstLight’s clientele includes national cellular providers and wireline carriers and many leading enterprises, spanning high tech manufacturing and research, hospitals and healthcare, banking and financial, secondary education, colleges and universities, and local and state governments.
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