NEW YORK – Verizon’s television and internet services have earned J. D. Power’s highest ranking in customer satisfaction, specifically as “Highest Ranked by Customers for Residential Internet and Television Service Satisfaction in the East” based on its latest annual study of providers.*
The annual wireline studies, now in their 16th year, evaluate residential customers’ experiences with TV and internet services in four geographical regions: East, South, North Central and West.
The ISP study measures customer satisfaction across five factors: network performance and reliability; cost of service; billing; communication; and customer service.
The TV study measures satisfaction in those same five factors plus a sixth: programming. Conducted in 4 quarterly waves, these latest studies include experiences from 26,064 residential customers.* (Source J.D. Power)
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“We’re thrilled that Verizon has earned this recognition again from J.D. Power and we remain committed to delivering the best possible customer experience every day," said Kelley Kurtzman, vice president of customer care at Verizon.
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Learn more about the 2017 U.S. Residential Internet Service Provider Customer Satisfaction Study or the U.S. Residential Television Customer Satisfaction Study
*Verizon received the highest numerical score in the East region of the J.D. Power U.S. Residential Internet and Television Service Provider Satisfaction Studies. 2017 studies are based on 21,701(ISP) and 18,685(TV) total responses, measuring the opinions of customers with their internet and television service providers, surveyed November 2016-July 2017. Your experiences may vary. Visit jdpower.com.
** Taxes, equip. charges, RSN, FDV & other fees.