Update on Restoration Efforts in USVI; Extending Credits Provided to Sprint Customers
OCTOBER 18, 2017 - A crew of engineers arrived in the U.S. Virgin Islands to begin repairs on a short-term network solution. We have restored two sites on an interim basis in the USVI, and hope to have several more up within the next week.
Sprint is also pursuing a longer-term improvement to the network in the USVIs. Materials are beginning to arrive and crews have begun preparatory work for construction, which includes things like clearing debris so we can access critical sites.
In the meantime, Sprint will proactively credit monthly recurring service charges for a total of two months (extended from one month previously announced) for all Sprint customers in Puerto Rico and the USVI. Credits will automatically appear over the next two billing cycles in the amount of the customer’s service plan, including tax. Credits do not include equipment fees or other optional add-ons. Customers should continue to pay the amount indicated on their bill, but be assured that the credits will be applied in future cycles.