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Press Release -- September 20th, 2017
Source: Sprint Nextel

Sprint Responds to Mexico Earthquake

September 20, 2017
OVERLAND PARK, Kan. – September 20, 2017 – Following yesterday’s deadly earthquake, Sprint, Boost and Virgin Mobile customers in the U.S. can call and text Mexico without additional charge effective today through September 22, 2017. During the same period, Sprint will also waive roaming voice and SMS charges for customers in Mexico. Charges will be automatically waived during the time specified.

Customers are encouraged to use text messaging when possible due to high call volumes and possible network congestion in the local area.

“We are sending our thoughts and prayers to the loved ones of those lost in the devastating earthquake in Mexico,” said Sprint CEO Marcelo Claure. “Following a tragedy like this, we want to help our customers stay connected to their family and friends.”

Customers can sign in to their My Sprint account to enable international calling before attempting to make a call. They can also chat with a Sprint International Representative. Customers may cancel international calling at any time following the effective period.

About Sprint

Sprint (NYSE:S, news, filings) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served 53.7 million connections as of June 30, 2017 and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past five years. You can learn more and visit Sprint at or and

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