Company credits world-class infrastructure, industry expertise and focus on customer satisfaction
Overland Park, Kan. – August 1, 2017 – QTS Realty Trust (NYSE: QTS), an international provider of data center, managed hosting and cloud services, announced it and its predecessor have achieved 99.999 percent or greater uptime at its world-class data center facilities since 2008.
“Data center availability is critical to the ever-increasing demands of enterprise organizations and their customers – be it digitizing patient records, consuming online entertainment or conducting e-commerce transactions,” said Jim Reinhart, Chief Operating Officer – QTS. “Our track record of achieving ‘five 9’s’ or greater uptime is a reflection of our long-standing commitment to delivering a premium customer experience through our facilities, technology and people.”
QTS data centers are designed, built and operated with the reliability, redundancy and resiliency to deliver maximum uptime performance. QTS believes that maintaining world-class facilities starts with industry experts that are empowered to mitigate potential customer risks, even before they occur. This commitment has resulted in industry-leading Net Promoter Scores (NPS), an independently administered measure of overall customer satisfaction.
“Our ‘Powered by People’ approach ensures our in-house experts and technologies work together seamlessly to meet the demands of customers across all industries. This powerful combination has resulted in our highest NPS to date, and the ability for our customers to be as operationally efficient as possible,” added Reinhart.
QTS’ enterprise-class facilities, which total more than 5 million square feet, offer a fully integrated platform of hybrid IT solutions from connectivity and colocation to cloud services. In addition, QTS provides large enterprise and hyperscale customers with customized solutions operating at the highest levels of availability.
QTS Realty Trust, Inc. (NYSE: QTS) is a leading provider of secure, compliant data center, hybrid cloud and managed services. QTS features the nation’s only fully integrated technology services platform providing flexible, scalable solutions for the federal government, financial services, healthcare and high tech industries. QTS owns, operates or manages more than 5 million square feet of data center space and supports more than 1,100 customers in North America, Europe and Asia Pacific. In addition, QTS' Critical Facilities Management (CFM) provides increased efficiency and greater performance for third-party data center owners and operators. For more information, please visitwww.qtsdatacenters.com, call toll-free 877.QTS.DATA or follow us on Twitter @DataCenters_QTS.