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BPM and microservices
Microservices and development
Digital transformation and app modernization
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While business process management has traditionally focused on improving productivity and efficiency to help reduce costs, the trend today is geared more toward using BPM to drive digital transformation.
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BPM is a systematic approach to improving a company's workflow in the face of constant changes, and those projects have usually been complex, resource-intensive and laborious. However, new BPM trends center on automating workflow software to facilitate the flow of business tasks and activities. These BPM trends include the addition of low-code application platforms, the use of artificial intelligence, and voice and conversational inputs.
"We actually use the term digital process automation rather than BPM because of the shifting technology trends that directly support digital transformation," said Rob Koplowitz, an analyst with Forrester Research.
The primary driver for BPM is moving from cost reduction to focus on customer experience and digital transformation. In the process, enterprises will need to make back-office systems and processes accessible for digitization.