Hub combines a user’s communications with popular cloud business applications so that everything a worker needs for contextual conversations is at their fingertips
GAITHERSBURG, MD, March 27, 2017 – BroadSoft, Inc. (NASDAQ:BSFT, news, filings), a global unified communication software as a service (UCaaS) leader, today announced the commercial availability of Hub, a BroadSoft Business cloud service with built-in contextual intelligence that provides business users with real-time access to the files, notes and content relevant to each interaction – making meetings and conversations more productive.
Today’s worker is inundated with emails, enterprise messages and messaging threads, files stored all over the place, and disparate business applications that do not integrate with one another. IDC, an industry research firm, reported that the typical knowledge worker spends 2.5 hours a day searching for information. The BroadSoft Hub cloud service simplifies work by combining a user’s communications with a broad range of cloud applications so that everything a worker needs to be productive is at their fingertips in one place, even when mobile.
“After successful beta trials over the past year with our service provider customers and enterprise customers, we are thrilled to make Hub commercially available so that businesses of all sizes can transform workforce communications,” said Scott Hoffpauir, chief technology officer, BroadSoft. “Hub infuses intelligence into every real-time conversation and meeting. Welcome to the era of the contextual conversation.”
Hub extends its capabilities across all BroadSoft Business applications, including UC-One (unified communications), Team-One (team collaboration), and CC-One (customer contact centers—future availability). On-the-move workers can also stay productive as Hub can retrieve and display relevant contextual information to mobile device users, based on who the user is talking to or messaging.
Key capabilities of BroadSoft Hub now commercially available include:
- Built-in integrations with cloud applications – Hub will integrate real-time communications with Office 365, Google G Suite, Salesforce, Team-One and Twitter. Additional popular cloud applications will be integrated over time.
- bOpen APIs – Service providers and third party developers can leverage BroadSoft Hub’s open APIs to build custom integrations and address the specific needs of business end-users.
- Seamless application enhancements – As a cloud-based service, BroadSoft continuously pushed new functionality to end-users on a monthly basis during the beta trial. This included new integrations, user interface (UI) refinements, performance improvements and availability on other BroadSoft Business applications. Hub will continue to leverage this cloud advantage for fast-paced innovation.
Scott Kinka, CTO and Founding Partner, Evolve IP, a service provider that participated in the beta trial, adds, “BroadSoft Hub unifies the end-user experience by providing a single working environment for all communications. Hub enables Evolve IP to deliver a solution centered on contextual-sensitive unified communications across numerous business applications, which directly aligns with our strategy.”
For additional information on BroadSoft Hub, visit here.
This press release contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. These forward-looking statements may be identified by their use of terms and phrases such as “enables” and “can,” and other similar terms and phrases and include, among others, statements regarding the benefits to BroadSoft’s customers resulting from the use of its Hub service. The outcome of the events described in these forward-looking statements is subject to known and unknown risks, uncertainties and other factors that could cause actual results to differ materially from the results anticipated by these forward-looking statements, including, but not limited to, the financial and other benefits to BroadSoft resulting from the use of the Hub service by its service provider and enterprise customers as well as those factors contained in the “Risk Factors” section of BroadSoft’s Form 10-K for the year ended December 31, 2016, filed with the Securities and Exchange Commission, or SEC, on February 23, 2017, and in BroadSoft’s other filings with the SEC. All information in this release is as of March 27, 2017. Except as required by law, BroadSoft undertakes no obligation to update publicly any forward-looking statement made herein for any reason to conform the statement to actual results or changes in its expectations.
BroadSoft is the technology innovator in cloud communications, collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance.