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Press Release -- February 9th, 2017
Source: Verizon

Don’t break-up over screen cracks! Get back together with your phone and get same-day repairs from Verizon

Media contact(s)
Scott Charlston
T. 425.603.2894
Now, there’s mobile repair on your terms; where and when you want

Americans click, tap and swipe their phones 2,600 times a day …and drop them once a week because “life happens.” 30% of U.S. smartphone owners are currently using a cracked or spider-webbed screen. Imagine the sliver cuts!

Fewer than 40 percent of U.S. smartphone and tablet owners have a protection plan. Without insurance, replacing a lost, stolen or damaged phone (or tablet) can cost $700 or more, making Verizon’s open enrollment period (February 9 – April 9) an ideal time to explore valuable improvements to Equipment Protection plans.

At a growing list of locations in 34 states and D.C., more than 60% of Verizon customers are eligible for easy, same-day repairs (more locations coming soon) on many popular smartphones with the option of a technician coming to your home or work. Also, customers seeking a replacement phone or tablet can receive that device as soon as the next day.

Here are the top improvements of Total Mobile Protection from Verizon in 2017:

  1. Cracked Screen Repairs: Get your device repaired as soon as same day—either by a technician coming to you (available devices and states listed below) or taking the device into one of  220+ convenient repair locations. Repair cracked screens for $79 deductible, lower than the cost of a replacement device.
  2. Increased Claims: Now get 3 claims per year, up from 2.
  3. Total Mobile Protection Multi-Device: Cover up to 3 lines on the same account and share 9 claims (up from 6) all lines are eligible for unlimited support from Tech Coach.

Even with these additions, the cost of Total Mobile Protection remains $11 per month for a smartphone, $9 for basic phone or tablet. Total Mobile Protection Multi-Device available for customers with 3-10 line accounts at $33 per month. From February 9 to March 10, any customer that enrolls in Tech Coach or TMP / TMP Multi-Device with Tech Coach will be eligible to redeem a FREE mophie powerBOOST Mini.

Phones eligible for same-day repairs include:

  • Apple iPhone SE, 5c, 5s, 6, 6 Plus, 6s, and 6s Plus
  • Samsung Galaxy S5, S6, and S7
  • Samsung Galaxy Note 4 and 5
  • Motorola DROID Turbo and DROID Maxx

Device models eligible for Cracked Screen Repair change over time based on device popularity and technician and parts availability.

Arkansas—Little Rock, North Little Rock
Arizona—Gilbert, Goodyear, Peoria, Phoenix, Scottsdale, Tempe
California—Bakersfield, Citrus Heights, Costa Mesa, Encino, Fresno, Glendale, Hawthorne, Los Angeles, Marina Del Rey, Modesto, Monterey, Northridge, Orange, Oxnard, Pasadena, Sacramento, Salinas, San Diego, San Francisco/Oakland, San Jose, Santa Ana, Santa Clara, Seal Beach, Simi Valley, Stockton, Studio City, Thousand Oaks, Torrance, Valencia, Ventura
Colorado—Arvada, Aurora, Boulder, Colorado Springs, Denver, Greenwood Village, Highlands Ranch, Lakewood, Littleton, Lone Tree, Parker
Connecticut—Brookfield, Darien, Hartford, New Haven, Norwalk
District of Columbia—Washington D.C.
Florida—Altamonte Springs, Apopka, Boca Raton, Boynton Beach, Brandon, Bradenton, Brooksville, Cape Coral, Clearwater, Coral Gables, Davie, Dunedin, Estero, Fort Lauderdale, Fort Myers, Gainesville, Hallandale Beach, Jacksonville, Jensen Beach, Kissimmee, Lakeland, Lake Mary, Lake Worth, Melbourne, Miami, Miami Lakes, Naples, North Miami, Orange Park, Orlando, Ormond Beach, Palm Harbor, Pembroke Pines, Plantation, Port Charlotte, Royal Palm Beach, Sarasota, Sunrise, Tallahassee, Tampa-St Pete, The Villages, Valrico, Weston, West Palm Beach, Winter Park
Georgia—Alpharetta, Atlanta, Athens, Duluth, Gainesville, Hiram, Marietta
Illinois—Algonquin, Chicago, Evanston, Geneva, Kankakee, LaGrange, Machesney Park, Montgomery, Naperville, Niles, Oak Lawn, Orland Park, Wheaton
Indiana—Carmel, Greenwood, Indianapolis, Noblesville
Kansas—Derby, Wichita
Kentucky—Lexington, Louisville
Louisiana—Baton Rouge, Lafayette, New Orleans
Massachusetts—Boston, Dedham, Worcester
Michigan—Detroit, Royal Oak, Southfield
Minnesota—Maple Grove, Minneapolis
Missouri—Ballwin, Chesterfield, Kansas City, St Louis
Nevada—Henderson, Las Vegas
New Hampshire—Manchester
New Jersey—Atlantic City, Maple Shade, North Plainfield, Westwood
New Mexico—Albuquerque
New York—Commack, Mt Kisco, Mamaroneck, New Rochelle, New York City, Port Jefferson Station, Poughkeepsie, Rochester, Rockville Centre, Scarsdale, Syosset, Williamsville
North Carolina—Cary, Charlotte, Raleigh
Ohio—Cincinnati, Cleveland, Columbus, E. Liverpool, Gahanna, Steubenville
Oklahoma—Oklahoma City, Tulsa
Oregon—Portland, Sherwood
Pennsylvania—Allentown, Philadelphia, Pittsburgh, Pottsville, Reading, Stroudsburg, Wayne, York
Rhode Island—Providence
South Carolina—Greenville
South Dakota—Sioux Falls
Tennessee—Brentwood, Hendersonville, Memphis, Nashville
Texas—Austin, Converse, Corpus Christi, Dallas, Houston, McKinney, Pasadena, Pearland, Plano, San Antonio, Selma, Sugarland, Webster
Utah—Salt Lake City
Virginia—Dumfries, Falls Church, Fredericksburg, Manassas, Norfolk, Richmond, Woodbridge
Washington—Bellevue, Seattle
West Virginia—Wheeling
Wisconsin—Appleton, Brookfield, Green Bay, Greenfield, Madison, Milwaukee, Whitefish Bay

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