ZORO.IM rolls out its 2-way real-time business messaging between consumers and businesses via Z channel, while big IM giants are still thinking on how to roll-out commercial messaging feature. Z Channel is rolled-out globally and consumers and business from any country can participate.
Millennia’s Are Texting More And Talking Less – forbes
Study: Teens prefer texting to talking – cnet
Our survey reveals that 65% of consumers want to message with businesses and these consumers are equally spread across small and big business.
Top 2 reasons consumers want to text with businesses are:
1) To get regular updates on product or services
2) To get in touch with customer support
Z channel in zoro.im serves this need. Any business can create their Z channel for free in less than 5 minutes from ZORO.IM app or website. We categorise these business across: Organisations, Education, Clubs, Healthcare, Lifestyle, News, Professional services, Restaurants, Retail and Travel
Consumers can follow channel of their interest. Our machine learning algorithm will suggest channels that one should follow based on behaviour trends.
Businesses can send targeted broadcast, polls, surveys, contests and coupons.
What more, businesses can even sell products or services over channel.
Our AI bot is under training and very soon will be able to answer most of common queries.
Just imagine, you don’t need to call customer care of bank or mobile operator or travel company and wait for 15 – 30 minutes before your query is answered. Just chat with the business or enterprise and get your problem solved. You can even do audio or video call with agent.
Why struggle on find updates on social networking sites or web sites ? Just follow business of your choice and receive regular updates from them directly in your favourite IM app – ZORO.IM
Top industries that are likely to message in future are Retail, Healthcare, Travel, Professional services, Transportation, Banking, Telecommunication, Hotels and Restaurants.