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Press Release -- September 2nd, 2016
Source: Sprint Nextel

Sprint Update on Samsung Galaxy Note 7 Exchange

Earlier today Samsung discontinued sales of the Galaxy Note 7 device globally following isolated battery cell issues. As a result, Sprint announced it was immediately suspending sales of the Note 7.

Sprint is working closely with Samsung and will be participating in its U.S. Product Exchange Program for Galaxy Note 7 users to ensure we quickly address the needs of customers who already have purchased the device.

Sprint Note 7 customers have three options:

  1. Customers can replace their current Galaxy Note 7 with a new one when stock becomes available.
  2. Customers also have the choice of immediately exchanging their device for a Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
  3. Sprint will allow customers to exchange their Note 7 for any Sprint device and will reimburse any price differences and waive any restocking and shipping fees.

Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call (888) 211-4727 for information on how to exchange their device.

As a gesture of appreciation, Samsung is offering all customers choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program with a $25 service credit applied to their Sprint account within the next 90 days.

The link to the latest communication from Samsung can be found at and customers can reach Samsung directly by calling 1-800-SAMSUNG.

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