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Press Release -- September 2nd, 2016
Source: Sprint Nextel
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Sprint Update on Samsung Galaxy Note 7 Exchange

Earlier today Samsung discontinued sales of the Galaxy Note 7 device globally following isolated battery cell issues. As a result, Sprint announced it was immediately suspending sales of the Note 7.

Sprint is working closely with Samsung and will be participating in its U.S. Product Exchange Program for Galaxy Note 7 users to ensure we quickly address the needs of customers who already have purchased the device.

Sprint Note 7 customers have three options:

  1. Customers can replace their current Galaxy Note 7 with a new one when stock becomes available.
  2. Customers also have the choice of immediately exchanging their device for a Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
  3. Sprint will allow customers to exchange their Note 7 for any Sprint device and will reimburse any price differences and waive any restocking and shipping fees.

Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call (888) 211-4727 for information on how to exchange their device.

As a gesture of appreciation, Samsung is offering all customers choosing a Galaxy S7 family device or the Galaxy Note 7 within the exchange program with a $25 service credit applied to their Sprint account within the next 90 days.

The link to the latest communication from Samsung can be found athttp://news.samsung.com/us/ and customers can reach Samsung directly by calling 1-800-SAMSUNG.

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