Samsung Electronics America and the Consumer Product Safety Commission (CPSC) are urging all Galaxy Note 7 users to power down their devices and immediately exchange them as a result of battery cell issues.
As the safety of our customers is a top priority, Sprint recommends that all of its Note 7 customers follow these guidelines. Sprint is providing two immediate exchange options to address the needs of customers.
Sprint customers can exchange their Note 7 device for:
- A Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
- Any Sprint device and Sprint will reimburse any price differences and waive any restocking and shipping fees.
Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call 1 888 211-4727 for information on how to exchange their device.
As a gesture of appreciation, Samsung is offering all customers choosing a Galaxy S7 family device within the exchange program with a $25 service credit applied to their Sprint account within the next 90 days.
The link to the latest communication from Samsung can be found athttp://news.samsung.com/us/ and customers can reach Samsung directly by calling 1-800-SAMSUNG.