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Press Release -- September 11th, 2016
Source: Sprint Nextel

Samsung Galaxy Note 7 Update

Samsung Electronics America and the Consumer Product Safety Commission (CPSC) are urging all Galaxy Note 7 users to power down their devices and immediately exchange them as a result of battery cell issues.

As the safety of our customers is a top priority, Sprint recommends that all of its Note 7 customers follow these guidelines. Sprint is providing two immediate exchange options to address the needs of customers.

Sprint customers can exchange their Note 7 device for:

  1. A Samsung Galaxy S7 or Galaxy S7 Edge; this includes replacement of any Note 7 accessories with a refund for any price difference between devices.
  2. Any Sprint device and Sprint will reimburse any price differences and waive any restocking and shipping fees.

Sprint customers should visit the store where they purchased their Note 7 and a Sprint team member will gladly help customers get up and running with their new device on the Sprint network. Sprint Note 7 customers can also call 1 888 211-4727 for information on how to exchange their device.

As a gesture of appreciation, Samsung is offering all customers choosing a Galaxy S7 family device within the exchange program with a $25 service credit applied to their Sprint account within the next 90 days.

The link to the latest communication from Samsung can be found at and customers can reach Samsung directly by calling 1-800-SAMSUNG.

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