BROOMFIELD, Colo., July 20, 2016 /PRNewswire/ — Although the fundamental need for voice communications is a constant, satisfaction with existing platforms and the ongoing erosion of traditional TDM models is driving communications service providers (CSPs) to adopt new voice strategies that address cost structure, system architecture and service delivery. A Heavy Reading study commissioned by Alianza and Level 3 Communications (LVLT) finds that 77 percent of CSPs will consider a Cloud for Voice Platform (CVP) as a solution to the challenges in the voice communication space within the next three years. The findings are shared in a new white paper, Migrating Service Provider Voice Infrastructure to the Cloud.
The online study, conducted in the first half of the year solicited feedback from CSPs in North, Central and South America ranging from the state of their voice business, overall satisfaction with current voice platforms, and network evolution options and plans.
A key conclusion from the study is, while CSPs remain committed to the delivery of voice services, the limitations of current voice platforms are challenging their ability to deliver nimble strategies to meet customer demands. In response to this, the survey shows, CSPs will embrace cloud solutions for infrastructure and are receptive to the new CVP solution for voice platform evolution. The white paper notes, the strong showing for CVP is due to attributes including, low TCO (total cost of ownership), zero CapEx requirements, and a more agile service delivery model.
In 2013, Level 3 announced Carrier Cloud Voice Solutions, a wholesale voice solution as part of a partnership arrangement with Alianza. The solution combines Level 3’s Enhanced Local Service and Alianza’s Cloud Voice Platform for a complete VoIP solution for service providers to launch voice services or replace aging networks and legacy wholesale services. This solution addresses complete service provider requirements for a full suite of VoIP and Unified Communications services for residential and business customers.
- 36 percent of respondents believe their current voice platform will reach end of life in the next three years
- Adoption of a Cloud Voice Platform ranks among the top three priorities for voice platform evolution
- For some CSPs, the emerging Cloud Voice Platform model represents the most sensible approach for addressing their TCO and platform evolution requirements
- CSPs remain committed to voice services because it enhances their overall services portfolio: 81 percent of respondents view voice as driving adoption or growth of other services
Jim Hodges, Senior Analyst, Heavy Reading
After years of deploying traditional voice network platforms, CSPs are ready to shift to the cloud. By adopting a cloud voice platform, CSPs can reduce operating costs and enhance service innovation while delivering a service model that benefits customers and their evolving voice communications needs.
Kevin Dundon, Executive Vice President, Alianza
Heavy Reading’s study reveals pain in today’s voice networks. Increasingly communications service providers are recognizing the benefits of a cloud voice platform and see how the cloud can provide simplicity and a better business model to meet the needs of their customers.
Shaun Andrews, Senior Vice President Voice Services, Level 3, Communications
Voice is a critical aspect of how we do business. It can also be an expensive investment, consuming a significant amount of capital and the time of internal resources to deploy, manage and upgrade. As the study shows, CSPs have an opportunity to provide a comprehensive cloud-based voice solution as existing platforms begin to reach their end of life cycle, enabling customers to focus on growing their business not voice communications.
- Heavy Reading White Paper: Migrating Service Provider Voice Infrastructure to the Cloud
- Carrier Cloud Voice Brochure
- Carrier Cloud Voice Video
About Heavy Reading
Heavy Reading, the research division of Light Reading, offers deep analysis of emerging telecom trends to network operators, technology suppliers and investors. Its product portfolio includes in-depth reports that address critical next-generation technology and service issues, market trackers that focus on the telecom industry’s most critical technology sectors, exclusive worldwide surveys of network operator decision-makers that identify future purchasing and deployment plans, and a rich array of custom and consulting services that give clients the market intelligence needed to compete successfully in the global telecom industry.
Alianza radically transforms communications delivery so that service providers thrive with strong margins, better service, and elegant management. Alianza’s Cloud Voice Platform is a web-scale, turnkey virtualized software solution that enables cable, mobile, telco and other broadband providers to customize rapidly, launch and profit from VoIP and UC services. The power of Alianza’s cloud delivers a lower total cost of ownership and a clear business case for VoIP with a zero-CAPEX, success-based SaaS model. This new way to deliver voice service untangles service providers from the restraints of old-school voice networks and accelerates innovation and growth.