We’re bringing you a simpler customer experience with improved speech recognition technology.
Ever find yourself pounding the 0 key to get to an agent as quickly as possible?
The last thing you want to hear when you call for service is a recorded voice and a long list of menu options. And you don’t want to keep repeating yourself because the system didn’t understand you.
At AT&T, we’re working to improve that experience. Over the last several months, we’ve been rolling out a new technology across our customer service centers. And we’re finding that it’s already alleviating some of that frustration.
Read the rest of Stephanie Andrews’ blog here.
– See more at: http://about.att.com/newsroom/speech_recognition_technology_simplifying_customer_experience.html#sthash.euPwrFoe.dpuf