LAKE HAVASU CITY, Ariz., February 1, 2016 — In the resort industry, it’s all about the little things. Nuanced touches of luxury remind patrons they’re on vacation. While a modern IP phone system isn’t as flashy as chocolates on pillows, cocktails with tiny umbrellas or a basket of hot towels, the efficiencies and functionalities it offers are more important than all of the above.
London Bridge Resort, the 122-room resort hotel situated on 110 acres along the Colorado River and scenic Lake Havasu, made the decision in the last year to replace its existing, outdated phone system with a new Mitel MiVoice Business system from Frontier Communications.
The resort needed more options in the resort’s phone system, including:
- Connecting the system to staff email accounts
- Connecting a central system with all resort operations
- Special functionality for housekeeping
- Robust features for guest wake up calls and messaging
None of these features existed when London Bridge Resort installed its previous system. The new phone system, installed in late summer 2015, has all of these features. Multi-connectivity allows front-end operations to seamlessly link to back-end services. New occupancy metrics allow management to streamline staff scheduling and capacity analysis. Before guests even arrive at the hotel, the Frontier upgrade allows every potential guest call to be electronically routed to a real human being, so new callers are treated personally by staff.
Once guests arrive, blocks of rooms can be cordoned off in the system, so wake-up calls and other messaging can be synchronized for wedding parties and other groups. For example, a bride and groom can request their entire wedding party be messaged simultaneously to join cocktail hour, ensuring everyone remains on the same page throughout the big day.
London Bridge Resort has cited increased financial and internal communication efficiencies post-installation, including fewer missed business opportunities due to the new call routing system, and faster room turnaround because of interconnection between housekeeping and the front desk.
“We are so impressed with the new system from Frontier,” said Cal Sheehy, general manager of London Bridge Resort. “We’re in the business of making people feel at ease while they’re traveling, and this upgrade has empowered us to do that better than ever.”
About Frontier Communications
Frontier Communications Corporation (NYSE:FTR, news, filings) offers broadband, voice, video, wireless Internet data access, data security solutions, specialized bundles for residential customers, small businesses and home offices, and advanced communications for medium and large businesses in 28 states. Frontier’s approximately 18,600 employees are based entirely in the United States. More information is available at www.frontier.com.