WISP leverages cloud-based Compass Consumer Connect Plus software and GigaCenters in homes and businesses to deliver new services and gain powerful operational efficiencies
STEAMBOAT SPRINGS, CO – January 19, 2016 – Calix, Inc. (NYSE:CALX, news, filings), the world leader in enabling service providers to deliver a gigabit experience to their subscribers, today announced that ZIRKEL Wireless is utilizing Calix 844E GigaCenters and CompassConsumer Connect Plus software to provide a superior broadband experience to their residential and business subscribers. ZIRKEL, a wireless Internet service provider (WISP) serving over nine communities in northwest Colorado’s Routt and Moffatt Counties, has leveraged the combination of GigaCenters and cloud-based Compass Consumer Connect Plus software to deliver an optimized broadband experience – increasing subscriber satisfaction through streamlined support calls, facilitating remote troubleshooting of subscribers’ in-home Wi-Fi networks, and enabling new value-added services. Over the past year, the combined GigaCenter and Compass Consumer Connect Plus solution has helped hundreds of traditional wireline service providers deliver Carrier Class Wi-Fi services to their subscribers and is now proving to be a powerful solution for WISPs as well.
“For the past few years, we had seen the vast majority of our support calls centered around Wi-Fi routers within our subscribers’ homes, which were not even devices ZIRKEL Wireless was providing to them,” said Alan Belvo, President and owner of ZIRKEL Wireless. “We decided to address this need head-on and selected the Calix GigaCenters and Compass Consumer Connect Plus software to extend our presence into our subscribers’ homes and businesses and provide a managed Wi-Fi service. We are already receiving overwhelmingly positive feedback from customers and we are looking forward to not only expanding our GigaCenter deployment, but also expanding our service portfolio with the new capabilities they provide.”
ZIRKEL Wireless had not previously offered wireless routers to its Internet subscribers and they identified a need for Carrier Class Wi-Fi service within their customer base. However, by moving inside the subscriber home for the first time, ZIRKEL Wireless needed a long-term solution that was both easy to install and manage, and straightforward for their customer support team. With the combination of the 844E GigaCenter and Compass Consumer Connect Plus, ZIRKEL Wireless has experienced all of these benefits and has been able to pass along additional benefits to subscribers by quickly and remotely managing their Wi-Fi networks.
“Since we began deploying the Calix 844E GigaCenters and utilizing the unique features of Compass Consumer Connect Plus, like Site Scan, we have seen a significant decrease in the overall number of support calls, as well as the percentage of calls that require a truck roll,” said Josh Nowak, sales and support manager at ZIRKEL Wireless. “While we have eliminated many troubleshooting issues, we have also been able to upsell new and existing subscribers to faster speeds and value-added services that more closely meet their broadband needs. In 2016, we are planning to take that to the next level with new managed voice and OTT video services, which are now options for us given the combination of Calix GigaCenters and Compass software.”
“The ability to fully manage the broadband service experience, including Carrier Class Wi-Fi, all the way to the subscriber device is paramount to all communications service providers – whether they are wireless or wireline,” said John Colvin, senior vice president of North America sales at Calix. “It is exciting to see a forward-looking WISP like ZIRKEL Wireless make the leap into their subscribers’ homes and businesses, transforming both their own service offerings and owning end-to-end the experience that their subscribers receive. Once this vantage point is established, service providers like ZIRKEL Wireless can use powerful platforms like the GigaCenter and Compass software to rapidly introduce new services that meet the ever-changing needs of their subscribers at an accelerating rate, and reap the benefits of being the superior broadband service experience provider in their markets.”
Calix, Inc. (NYSE: CALX) is a global leader in access innovation. Its Unified Access portfolio of broadband communications access software, systems, and services enables communications service providers worldwide to transform their networks and become the broadband provider of choice to their subscribers. For more information, visit the Calix website at www.calix.com.
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