Ritter Communications, headquartered in Jonesboro, AR, recently announced a partnership with NewWave Communications designed to offer both companies extended reach in telecommunications infrastructure.
The partnership will provide both Ritter and NewWave the ability to provide new connections to customers with satellite, or parent sites, in both companies’ territories. Additionally, the relationship will allow for a quicker process of turning-up services to locations within the territories.
“As our wholesale business grows, it’s important to us that we provide more connections to more areas throughout the midsouth,” said Alan Morse, Ritter Communications president. “By partnering with NewWave, we have expanded our reach, meaning more coverage and reliability for our customers.”
The partnership between Ritter and NewWave, which was made official earlier this year, will allow Ritter to continue expanding its ever-growing footprint across the state of Arkansas, and beyond.
“The expanded reach, plus the ability to offer alternative communication solutions to businesses in the MidSouth and MidWest we feel is a real win-win for everyone,” said Kyle Alcorn, NewWave Communications VP of Commercial Services.
Moreover, it will provide Ritter customers with better and new services in the future, as the company continues to establish successful partnerships with other communications providers.
“Throughout this entire process, customer convenience was a top priority,” said Morse. “In the agreement, we have outlined ways to limit the number of channels our customers have to go through to only one vendor for both billing and support — creating more efficiency and better customer service for all our wholesale customers.”
Ritter’s wholesale services offer resilient, secure and dependable network connectivity on Ritter’s state-of-the-art fiber backbone. With Ritter’s unique combination of geographic coverage, reliable, high-quality bandwidth and ease of connectivity, wholesale customers can route across its network with confidence at prices that offer a real competitive advantage.
“Our goal is to provide superior services, as simply as possible, so users experience world class customer service, at a with a local touch,” said Alan Morse, president of Ritter Communications. “This is just one more step, in a line of many, that we have taken to ensure we are constantly expanding our digital footprint so we can continue to provide our customers with the best possible services and products.”
About Ritter Communications
Residential services include local and long distance phone service, cable television and High Speed Internet. Business services include customized communications systems and services, including, commercial cable TV, broadband Internet services, managed voice, colocation, WAN/LAN connectivity, metro Ethernet, business continuity services, customized networking, virtual services, Web and e-mail hosting, hosted applications and data back-up services.
Ritter also provides high speed WAN connectivity and metro Ethernet services to several healthcare facilities and provides Arkansas e-link a secure, high availability, cohesive solution that will consolidate network management, utilize broadband intensive applications (such as video conferencing, on-net access, imaging and Internet), streamline clinical operations, connect to ARE-ON and Internet2 and ultimately provide a higher quality of healthcare to a large segment of the population that is currently underserved.
Ritter continues to invest and deploy proven infrastructure and technology to deliver a variety of integrated services, requiring different classes of services over a platform designed for performance, reliability and a superior customer experience. For more information, visit www.rittercommunications.com or www.ritterbusiness.com.
About NewWave Communications
“NewWave Communications is a broadband/cable company providing television, high speed internet, and digital telephone services for residential and business customers in with over 10,000 network and 3000 fiber miles in Arkansas, Illinois, Indiana, Louisiana, Mississippi, Missouri and Texas. We are committed to bringing world class communication services to mid and small sized communities. NewWave is the 14th largest cable company in the country and was awarded the 2010 Independent Cable Operator of the Year Award. But it is who we are, and our commitment to what we do, that sets us apart in this highly competitive industry.
Our most important commitment is to our customers. Each customer is a vital part of NewWave, and we are always looking for opportunities to improve their experience with us. We want the service we provide to be top rate, of course, but we also want all of our customers to enjoy their relationship with us! We are committed to continuous service improvement and enhancement. Our fiber optic network is constantly being expanded and upgraded, so we can offer more channels of video and music, along with greater bandwidth to meet the increasing demand for Internet and phone services. We are committed to our staff members.
We offer training and development programs to help each of our employees reach their professional goals. We encourage our employee team to work together in a mutually supportive, encouraging environment.” Please visit our website newwavebusiness.com for more information.