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Press Release -- December 2nd, 2015
Source: Level 3 Communications

Level 3 Enables NORAD Tracks Santa Phone Hotline

135,000 Phone Calls From Around the Globe Received in 2014

BROOMFIELD, Colo., Dec. 2, 2015 /PRNewswire/ -- Global telecommunications provider Level 3 Communications, Inc. (NYSE:LVLT, news, filings) will assist the NORAD Tracks Santa program during the 2015 holiday season by providing voice services to the Peterson Air Force Base and North American Aerospace Defense Command (NORAD). This is NORAD's 60th Anniversary of tracking Santa's December 24 yuletide journey. The popular program is centered on a live operations center manned by over 1,500 volunteers, named Santa Trackers, who answer phone calls and emails from children around the world. Level 3's voice services provide secure and redundant support for the high volume of communications.

Key Facts:

  • In 2014, nearly 135,000 phone calls were received in a 23 hour time period, all from children tracking Santa.
  • More than 160 kids can call Santa at the same time with the help of Level 3's voice services.
  • At 4 a.m. MT/ 6 a.m. ET, the NORAD Tracks Santa operations center goes live and people can call toll-free 1-877-Hi-NORAD (+1 877-446-6723) to inquire about Santa's location.
  • For full details about the NORAD Tracks Santa program and hours, visit:

Key Quotes:

Tracy Shaufler, general manager for Colorado, Level 3
"During the holiday season, we are able to spread a little holiday cheer and magic by supporting this program. The local voice services we provide Peterson Air Force Base and NORAD enable critical communications around-the-clock, 365 days a year, and scale to meet the needs of the program on December 24 when thousands of families from around the globe call to check on Santa's journey."

Stacey Knott, NORAD Tracks Santa Program Manager
"NORAD Tracks Santa is truly a global experience, delighting generations of families everywhere for 60 years.  This is due, in large part, to the efforts and services of numerous program contributors, like Level 3, who help us bring NORAD Tracks Santa to the world."

Additional Assets:

About Level 3 Communications
Level 3 Communications, Inc. (NYSE:LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3's comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in over 60 countries over a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. For more information, please visit or get to know us on Twitter, Facebook and LinkedIn.

© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, Level (3) and the Level 3 Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and elsewhere. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.

Contact Information



Ashley Pritchard

Mark Stoutenberg

+1 720-888-5950

+1 720-888-2518                  

Level 3 Communications.

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To view the original version on PR Newswire, visit:

SOURCE Level 3 Communications, Inc.

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