Streamlined management and enhanced cloud collaboration two key benefits of the unified communications service for enterprise customers
Vancouver, Wash. – Nov. 19, 2015 – Integra™, a provider of fiber-based, enterprise-grade networking, communications and technology solutions, through its two business units Electric Lightwave and Integra Business, today announced availability of its Unified Communications Cloud Voice (Integra UC Cloud Voice) solution. Adding to Integra’s already robust cloud services offerings, UC Cloud Voice incorporates leading virtualization and data center technologies to implement a highly scalable, secure, reliable and customizable suite of communications services for customers.
The UC Cloud Voice customer portal allows for easy management, as well as streamlined integration of new technology for customers migrating from legacy technologies, including PBX functions. Integra UC Cloud Voice is a complete, hosted cloud solution that combines managed network connectivity, phones, voice, collaboration, installation and ongoing support to deliver a superior unified communication experience. Benefits include simplified management, lower costs and access to the latest technology, along with the ability to customize features. Additionally, Integra UC Cloud Voice is backed by a well-established service and local support model, initiated by technology deployment that includes on-site installation, desktop testing and training.
“Powered by Mitel, Integra’s UC Cloud Voice product suite helps customers improve productivity and focus on their business by offering fully-customizable applications hosted in the cloud,” said Jon Brinton, executive vice president and general manager, Mitel Cloud Services. “A longtime Mitel partner, now 15 years and running, we also recently recognized Integra as ‘Cloud Specialist of the Year’ for the Americas region.”
Integra UC Cloud Voice supports legacy systems and is integrated with Integra’s advanced Ethernet network allowing seamless connectivity with the customers’ network, back office and CRM solutions, providing a highly secure network, data and voice solution. The solution also offers managed QoS to maintain business-critical voice communication across the cloud. Additionally, Integra UC Cloud Voice is scalable with advanced add-on applications to integrate with the solution.
“Integra brings decades of experience and expertise to the table with our UC Cloud Voice offering,” said Jason Koenders, chief technology officer, Integra. “Coupled with our leading virtualization and data center capabilities, Integra UC Cloud Voice allows us to provide a solution that leverages the scale and accessibility of a cloud-hosted solution that enables our customers to improve communication and teamwork without capital expenditure or technology support overhead.”
Additional advantages and productivity enhancements of Integra UC Cloud Voice for business include:
- Feature-rich phone system for businesses with call control, collaboration, screen sharing, mobility tools and multimedia applications and chat
- Advanced contact center solutions that can be leveraged across sites for shared resource functions for large or small customers
- Enhanced call routing, workforce management and tools to improve customer engagement, forecasting and scheduling
- Highly available solution with proactive monitoring and built-in redundancy and failover
- Enhanced user administration portal for self-service programming
For more information about Integra’s cloud services and UC Cloud Voice.
Integra is one of the largest regional providers of networking, communications and technology solutions in the western United States. Through its two business units, Electric Lightwave and Integra Business, the company provides critical data networking, unified communications, cloud and security services to domestic and international customers, including enterprise, government and wholesale customers – all of whom rely on Integra's world-class fiber network and superior customer service for their operations and business success. Integra’s vast, privately-owned network connects customers across 35 cities in 11 states with Ethernet access to more than 460,000 business locations. Integra is headquartered in Vancouver, Washington with offices in 10 states in the western region and 1,500 employees. For more information, visit www.integratelecom.com or connect with us on social media on Facebook, Twitter and LinkedIn.