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Press Release -- November 12th, 2015
Source: Ericsson

Ericsson maintains leadership positions in OSS and IRCM Gartner Magic Quadrants

  • Gartner places Ericsson in the Leaders Quadrant  for Operations Support Systems (OSS) for fourth consecutive year
  • Positioned in Integrated Revenue and Customer Management (IRCM) Leaders Quadrant for second consecutive year
  • Evaluation based on Completeness of Vision and Ability to Execute

Ericsson (NASDAQ:ERIC, news, filings) today announced that Gartner, Inc. has positioned Ericsson as a Leader in the Gartner Magic Quadrants for Operations Support Systems[1] and Integrated Revenue and Customer Management (IRCM) for CSPs[2] for the fourth and second consecutive years, respectively. Gartner evaluated Ericsson based on ability to execute and completeness of vision.

Ericsson’s comprehensive, end-to-end, pre-integrated, modular OSS software, as well as consulting, systems integration and managed services, have driven the company’s leadership status as a premiere partner to operators around the world. Ericsson’s software and services help manage complexity and reduce total cost of ownership with a unique mix of end-to-end operations and network competence, and software capabilities.

Ericsson Charging and Billing in One is a fully-integrated IRCM suite that communications service providers use to flexibly deliver multiservice offerings. The suite includes convergent charging, business support, and control systems and product catalog for a streamlined approach across all customers and services.

Per Borgklint, Senior Vice President and Head of Ericsson’s Business Unit Support Solutions, says: “We feel Gartner’s Magic Quadrant analyses validates our evolving strategy, which includes recent acquisitions that see us continue to build out a comprehensive product suite to meet changing demands. We believe our leadership positioning demonstrates an ongoing commitment to providing customers with innovative, flexible and fully-integrated solutions that increase customer loyalty and improve customer satisfaction.  We are proud to be recognized for our completeness of vision and ability to execute.”

The OSS Magic Quadrant evaluates vendors that sell end-to-end solutions for service assurance, fulfillment, and order and catalog management solutions, as well as new OSS infrastructures to support SDN/NFV and enterprise-wide customer experience initiatives for communications service providers.

The integrated revenue and customer management market comprises communications service providers that want to purchase commercial off-the-shelf software packages that address business-critical revenue and customer management processes. Solution suites that were included in Gartner’s IRCM analysis provide billing, customer care, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics, and other related functions.

Operators must become agile as they support services across networks, offer a range of plans and push the limits of innovation. Ericsson helps customers meet changing demands with a comprehensive, unified OSS and BSS product suite that combines business, IT and network capabilities. A team of more than 65,000 service professionals supports these offerings with services such as consulting and systems integration, managed services, product related services, and broadcast services. Ericsson’s market leadership is underscored by the company’s breakthrough work with customers to improve the subscriber experience, capture new revenues and boost business efficiencies. As a result, Ericsson remains positioned for ongoing success, driven by the continually surging demand for data services.

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About the Magic Quadrant:

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statement of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


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Ericsson is the driving force behind the Networked Society – a world leader in communications technology and services. Our long-term relationships with every major telecom operator in the world allow people, business and society to fulfill their potential and create a more sustainable future.

Our services, software and infrastructure – especially in mobility, broadband and the cloud – are enabling the telecom industry and other sectors to do better business, increase efficiency, improve the user experience and capture new opportunities.

With approximately 115,000 professionals and customers in 180 countries, we combine global scale with technology and services leadership. We support networks that connect more than 2.5 billion subscribers. Forty percent of the world’s mobile traffic is carried over Ericsson networks. And our investments in research and development ensure that our solutions – and our customers – stay in front.

Founded in 1876, Ericsson has its headquarters in Stockholm, Sweden. Net sales in 2014 were SEK 228.0 billion (USD 33.1 billion). Ericsson is listed on NASDAQ OMX stock exchange in Stockholm and the NASDAQ in New York.


Ericsson Corporate Communications
Phone: +46 10 719 69 92

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[1] Gartner “Magic Quadrant for Operations Support Systems” by Martina Kurth, October 20, 2015

[2] Gartner “Magic Quadrant for Integrated Revenue and Customer Management for CSPs” by Norbert J. Scholz, Jouni Forsman, October 19, 2015

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