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Press Release -- September 8th, 2015
Source: Level 3 Communications
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Despegar.com Raises Customer Assistance Quality Standards with Level 3 Voice Solutions

Latin American Travel Agency Introduces a Domestic and International Toll Free Collect Solution for 24/7 Customer Support

BUENOS AIRES, Argentina, September 8, 2015 – Despegar.com, a large travel agency in Latin America, selected Level 3 Communications, Inc. (NYSE:LVLT, news, filings) for its domestic and international toll free collect call services. Despegar.com provides flights, hotels, tourist packages and car rental reservations for customers traveling around the world. To differentiate themselves in the market, Despegar.com wanted to provide customer support by phone around the clock, selecting Level 3, in lieu of a multi-provider model, to meet this need. As a result, Despegar.com simplified processes, reduced implementation costs for call services and improved customer service.

Level 3’s voice solutions provide Despegar.com with the tools necessary to manage customer service issues, standardize functionality and provide lower delivery times for both answering customer calls and dealing with customer concerns.

“Level 3 specialists provided us with advice and monitored implementation of a solution that allowed us to improve customer service, optimize processes and achieve greater efficiency,” said Manuel Ponce Martínez, Despegar.com’s network operations center and telephony IT manager. “Thanks to the simplified solution, we made additional investments and improvements in the region.”

“Despegar.com is a leading company in the industry and we take pride in being a part of its growth and improved customer service,” stated Luis Píccolo, vice president of sales for Level 3 in Argentina, Chile and Peru. “We are pleased that our network solutions have allowed them to expand their business.”

About Despegar.com

Despegar.com is Latin America’s largest travel agency. It was founded in 1999 and has presence in 21 countries in the region, employs 3500 professionals in the provision of innovative services to its site userswww.despegar.com. In just a few seconds, it is possible to compare prices of flights by hundreds of airlines, make reservations in over 192 thousand hotels around the world, look over thousands of travel packages, book sea cruises and rent cars at the best market prices. Added to these advantages, it is possible to make online payments and obtain offerings and/or financing in easy installments. Currently, 2 out of 3 Latin American passengers check the Despegar.com online pages prior to traveling.

About Level 3 Communications

Level 3 Communications, Inc. (NYSE:LVLT) is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3’s comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions. Level 3 serves customers in more than 500 markets in over 60 countries across a global services platform anchored by owned fiber networks on three continents and connected by extensive undersea facilities. For more information, please visit www.level3.com or get to know us on Twitter, Facebook and LinkedIn.

© Level 3 Communications, LLC. All Rights Reserved. Level 3, Level 3 Communications, Level (3) and the Level 3 Logo are either registered service marks or service marks of Level 3 Communications, LLC and/or one of its Affiliates in the United States and elsewhere. Any other service names, product names, company names or logos included herein are the trademarks or service marks of their respective owners. Level 3 services are provided by subsidiaries of Level 3 Communications, Inc.

The information contained under the caption "About Despegar.com" has been provided by Despegar.com, which is solely responsible for its content.

Forward-Looking Statement 

Some statements made in this press release are forward-looking in nature and are based on management's current expectations or beliefs. These forward-looking statements are not a guarantee of performance and are subject to a number of uncertainties and other factors, many of which are outside Level 3's control, which could cause actual events to differ materially from those expressed or implied by the statements. Important factors that could prevent Level 3 from achieving its stated goals include, but are not limited to, the company's ability to: successfully integrate the tw telecom acquisition; manage risks associated with continued uncertainty in the global economy; increase revenue from its services to realize its targets for financial and operating performance; maintain and increase traffic on its network; develop and maintain effective business support systems; manage system and network failures or disruptions; avert the breach of its network and computer system security measures; develop new services that meet customer demands and generate acceptable margins; manage the future expansion or adaptation of its network to remain competitive; defend intellectual property and proprietary rights; manage continued or accelerated decreases in market pricing for communications services; obtain capacity for its network from other providers and interconnect its network with other networks on favorable terms; attract and retain qualified management and other personnel; successfully integrate future acquisitions; effectively manage political, legal, regulatory, foreign currency and other risks it is exposed to due to its substantial international operations; mitigate its exposure to contingent liabilities; and meet all of the terms and conditions of its debt obligations. Additional information concerning these and other important factors can be found within Level 3's filings with the Securities and Exchange Commission. Statements in this press release should be evaluated in light of these important factors. Level 3 is under no obligation to, and expressly disclaims any such obligation to, update or alter its forward-looking statements, whether as a result of new information, future events, or otherwise.

Contact Information

Media:                                                                        Investors:
Ashley Pritchard                                                          Mark Stoutenberg
+1 720-888-5950                                                          +1 720-888-2518
ashley.pritchard@level3.com                                        mark.stoutenberg@level3.com

Paula Vivo
Latin America
+55 11-3957-2424
paula.vivo@level3.com

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