By Kathleen Dunleavy
OVERLAND PARK, Kan. – Aug. 24, 2015 − Sprint (NYSE:S, news, filings) continues its nationwide rollout of the innovative Direct 2 Youservice, which brings wireless sales, consultation and customer service directly to customers virtually whenever and wherever they want − for free[i]. Through Direct 2 You, a Sprint expert will set up a new Sprint mobile device, transfer all content, and demonstrate useful features.
Direct 2 You is now available in 20 metro areas, including:
- Orlando metro area – Orlando, St. Cloud, Kissimmee
- St. Louis metro area – St. Louis, Mo.; Chesterfield, Mo.; O’Fallon, Mo.; St. Charles, Mo.; St. Louis, Ill.; Belleville, Ill.
- Minneapolis metro area – Minneapolis, St. Paul
- Phoenix metro area – Phoenix, Glendale, Scottsdale, Tempe, Mesa, Chandler, Gilbert, Peoria, Surprise
- San Antonio metro area – San Antonio, New Braunfels
- Seattle metro area – Seattle, Tacoma, Bellevue, Everett, Kent, Renton
Starting today through the end of the year, Sprint is thanking customers by offering two special promotions. Each customer who completes a Direct 2 You appointment will receive a special gift, ranging from Motorola Buds Stereo Bluetooth® headphones and a Harman Kardon Onyx Studio speaker to a trip for two on a Caribbean Cruise or a trip to the Big Game in February. Gifts will be randomly distributedii. Every Direct 2 You customer is also automatically entered for a chance to win $250,000 if they post a picture of themselves with their D2Y expert to Twitter or Instagram and include the hashtags #Direct2You and #Sweepstakesiii
“We learn the most from listening to our customers, which is why during the past year we’ve worked tirelessly to make our network better, offer customers the best value among all wireless carriers, and improve customer service,” said Rod Millar, vice president, Sprint. “Direct 2 You is all about taking the best customer experience one step further – we’re solving a pain point for our customers by having an expert bring the in store experience to their home or wherever they want to meet us.”
The Direct 2 You experience is easy and simple. A customer schedules an appointment by calling 844-347-2968 or visiting https://sprintdirect2you.com, and an expert meets them at a location of the customer’s choice. In addition to setting up the phone to meet the customer’s specific preferences, the expert transfers all content, including contacts, pictures, games and apps, to ensure the device is ready to go. The expert also provides personalized training and tips to help the customer become familiar with using the mobile device.
With today’s expansion, the service is now available in 20 major metropolitan areas across the country, including Minneapolis/St. Paul, Orlando, Phoenix, St. Louis, San Antonio, Seattle Atlanta, Boston, Philadelphia, Houston, Chicago, Dallas, Denver, Kansas City, Los Angeles, Miami, New York, San Francisco, Tampa, Washington, D.C., and surrounding areas. The service is anticipated to continue to roll out to more markets across the country throughout 2015.
About Sprint
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 57 million connections as of June 30, 2015, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com orwww.facebook.com/sprint and www.twitter.com/sprint.
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ii Gift with Purchase: Open to legal residents, age 18 and older. Requires appointment through Sprint Direct 2 You service with eligible upgrade or new line of service. Majority of customers will receive an accessory valued between $29.99 and $69.99. While supplies last. See sprint.com/Direct2You for full details.
iii No purchase necessary to enter or win. Void where prohibited. Open only to legal residents in the United States, 18 years of age and older at the time of entry. Sweepstakes ends at 11:59 p.m. CT on Dec. 31, 2015. For complete Official Rules, including entry instructions and prize details, visit www.sprint.com/Direct2You. Sponsor: Sprint Communications Company L.P.
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