Direct 2 You simplifies the process of buying a new phone and brings personalized service directly to customers virtually wherever and whenever they choose.
PHILADELPHIA (BUSINESS WIRE), August 10, 2015 – Sprint (NYSE:S, news, filings) is launching today its innovative Direct 2 You service in Philadelphia and surrounding communities, including Camden, Newark and Trenton, N.J., and Dover, Del. Direct 2 You includes personal device delivery and expert attention – including setup and data transfer from an old phone to a new one. Customers can arrange appointments virtually whenever and wherever they want – for free1.
Through this one-of-a-kind offering, a Sprint expert helps customers set up a Sprint mobile device and transfer any contents to the new phone. Direct 2 You eliminates the hassle of planning a trip to the store and saves time for customers by having the expert go directly to them.
“We listen to our customers and strive to deliver the best customer service experience possible,” said Karen Paletta, region vice president, Northeast, Sprint. “Whether it’s at a child’s soccer game, home or office, or a coffee shop, our experts will meet Philadelphia-area consumers where they choose – and at no additional cost. It makes buying a new phone a unique and stress-free experience.”
The Direct 2 You experience is easy and simple. After a customer schedules an appointment by calling 844-347-2968 or through https://sprintdirect2you.com, an expert comes straight to him or her. In addition to setting up the phone to meet the customer’s specific preferences, the expert transfers all content, including contacts, pictures, games and apps, to ensure the device is ready to go. The expert also provides personalized training and tips to help the customer become familiar with using their new mobile device.
With today’s expansion, the service is now available in major metropolitan areas across the country, including Chicago, Dallas, Denver, Kansas City, Los Angeles, Miami, New York, San Francisco, Tampa, Washington, D.C., and surrounding areas. The service is anticipated to continue to roll out to more markets across the country throughout 2015.
Sprint (NYSE: S) is a communications services company that creates more and better ways to connect its customers to the things they care about most. Sprint served more than 57 million connections as of June 30, 2015, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading no-contract brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America for the past four years. You can learn more and visit Sprint at www.sprint.com orwww.facebook.com/sprint and www.twitter.com/sprint.
1 Within participating markets, Sprint will have specific delivery zones. Upon setting up your appointment, the specialist will determine if your desired location is eligible for Direct 2 You.
Randy Spolter, 703-592-8507