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Press Release -- August 17th, 2015
Source: Birch Communications

Birch Launches Enhanced Customer Portal for TotalCloud® PBX

Company’s Feature-Rich BirchConnectTM Portal Delivers Powerful Capabilities for Growing Businesses

Atlanta, Ga. – August 17, 2015 – Birch Communications, Inc., (“Birch”) a leading nationwide provider of communications, network and cloud services to small, mid-sized, enterprise and wholesale businesses, announced today that its enhanced BirchConnect customer portal for TotalCloud PBX is now live to customers. The new TotalCloud PBX dashboard features a clean, modern user interface with a high degree of user customization, enabling customers to scale their phone system features to their business needs, on-demand.

BirchConnect’s new TotalCloud PBX dashboard provides instant visibility into a customer’s most important information to help them manage business-critical functions of their cloud-based phone system with ease, resulting in more enterprise efficiency, faster performance and a rich user experience. In addition, customers can access the portal 24/7 from nearly any device.

“We are passionate about our customers and this streamlined portal reflects our determination to place a new level of control in their hands,” said Christopher Ramsey, Senior Vice President and Chief Sales Officer at Birch. “The new dashboard is designed to give customers the flexibility to quickly modify some of their most valuable features in real-time as their business needs evolve.”

The new dashboard features a new, easy-to-use, highly-intuitive interface with increased performance.  It includes comprehensive online self-service tools, allowing business owners to create and edit seat profiles and phones, auto attendants and hunt groups, set up and modify calling features such as call forwarding, view call capacity, and much more.

“The new portal has been enriched with strong emphasis on providing the best user experience and improving the performance of real-time processing of voice features.  This will allow customers to take more control of managing their voice features and scale their services quickly with their evolving business,” said Ashish Parikh, Director of Software Development at Birch.

To access the customer login page for BirchConnect, visit

About Birch Communications

Birch Communications, Inc. is a leading communications, network, cloud and IT solutions provider. Recognized for exceptional customer experience, Birch delivers compelling solutions that assist small, mid-sized, enterprise and wholesale businesses to increase their productivity. Its industry-leading product portfolio is available nationwide and includes Metro-Fiber, Metro-Ethernet, unified communications (UC), hosted phone systems, hosted data centers, and hosted file storage services. For more information, visit

Media Contact:
Tim Phelps
Director of Marketing Communications
Birch Communications, Inc.

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