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Press Release -- July 21st, 2015
Source: NTT Communications

Encore Tickets Selects NaviSite’s Managed Mimecast Service to Achieve Maximum Uptime

London, UK

Encore Tickets, a specialist ticket company, has chosen NaviSite’s Managed Mimecast Service to underpin its email environment across the UK. With 80 per cent of Encore Tickets’ business transacted online, the solution will enable employees to continue to send emails, even during downtime.

Trade clients, including airlines and tour operators from around the world as well as coach operators, group organisers, hotel groups domestically and over 400 affiliates put their trust in Encore Tickets’ services. With sales of over 2.5 million theatre tickets annually, downtime has a significant effect on its bottom line. NaviSite’s managed Mimecast service means that if the email environment goes down, operations can continue and emails can still be reviewed, sent and received.

Encore Tickets will also benefit from the ability to deliver advanced spam filtering and anti-malware protection with multi-layer defences through the solution. This will increase the reliability of Encore Ticket’s email system and reduce the risk of hackers or viruses taking hold and disrupting the business. NaviSite’s Managed Mimecast Service will enable Encore Tickets’ to centrally manage all email policies, ensuring consistency and reducing IT admin overheads.

“Our aim is to help our partners to maximise revenues, profits and service levels, and fundamental to our reputation is the resiliency of our email system. We chose NaviSite to manage our Mimecast services because of their experience and track record for this solution. Not only does it meet our technical requirements, it also helps us to adhere to online data retention legislation with the 99 year retention period on all emails.  NaviSite’s technical team really stood out by demonstrating their technical excellence and giving us the confidence to choose them as our Mimecast service provider,” said Michael Sheehy, CTO at Encore Tickets.

Sean McAvan, Managing Director, NaviSite, said, “We have over 10 years experience of Managed Exchange solutions and currently manage tens of thousands of seats and have many years experience with the Mimecast platform. We put our customers’ needs at the heart of what we do and with Encore Tickets, it was clearly the uptime and the ability to continue to review, send and receive emails when the Encore Tickets’ email system is not available that was critical. By giving them the confidence that operations can continue to run, even when their email system is down, Encore Tickets can focus its efforts on growing the business.”

About NaviSite Europe Limited

NaviSite Europe Limited is a wholly owned subsidiary of NaviSite, Inc., a Time Warner Cable company, is a leading international provider of enterprise-class, cloud-enabled hosting, managed applications and services. NaviSite provides a full suite of reliable and scalable managed services, including Application Services, industry-leading Enterprise Hosting, and Managed Cloud Services for organisations looking to outsource IT infrastructures and lower their capital and operational costs. Enterprise customers depend on NaviSite for customised solutions, delivered through a global footprint of state-of-the-art data centres. For more information about NaviSite’s services, please visit

Encore Tickets

The Encore Ticket group sells 1 in 5 of all London theatre tickets through its unique multi-channel distribution, locally and world-wide, built up over 15 years since being incorporated in 2000.  On line retailers, media partners, coach companies and tour operators around the world integrate with Encore’s systems to deliver the full range of West End shows, plus a wide range of ancillary products including attractions, exhibitions, tours, hotels and restaurants.

Direct consumers buy their theatre tickets through or hotel packages through or Stargreen for tickets to over 6,000 music events.

Encore employs 200 staff in its office in Holborn or in one of the 10 shops in central London and sells over 3 million tickets, across all product groups annually.
For more information about Encore Tickets, please visit

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