Telkomsel deploys Ericsson OSS software solutions to enhance service quality
Consolidates network operations center (NOC) with end-to-end visibility and control over geographically-distributed network
Deal extends Ericsson and Telkomsel’s longstanding relationship, covering a broad range of network hardware, software and consulting services
Ericsson (NASDAQ:ERIC, news, filings) today announced that it has been selected by Telkomsel for a comprehensive OSS transformation that will help the operator meet new customer demands and efficiently manage rapid network growth. Telkomsel, the largest mobile operator in Indonesia, will deploy a broad range of Ericsson software solutions to deliver premium service quality.
Paulus Djatmiko, Vice President Network Operation Management, Telkomsel, says: “As we grow our network to address fast-evolving mobile trends and capture new opportunities, it is imperative that we move with speed and efficiency. Our latest work with Ericsson ensures that as we expand, we remain nimble with the support of solutions that give us the best flexibility and control in delivering the excellent service our customers expect.”
Ericsson’s Consulting and Systems Integration plays a key role in the transformation planning and consolidation of Telkomsel’s network operations center. Ericsson also provides the latest OSS solutions for fault and configuration management, service fulfillment and service quality management. Ericsson Granite Inventory, Ericsson Discovery and Reconciliation and Ericsson Experience Manager replace the legacy solutions previously used by Telkomsel.
Elisabetta Romano, Vice President and Head of OSS and Service Enablement, Business Unit Support Solutions, Ericsson, says: “Telkomsel is squarely focused on achieving the agility it needs to take a major leap forward, all in the name of better service quality and improved customer experiences. We are proud to further strengthen our longstanding relationship and serve as a key partner for Telkomsel through this transformation.”
As a result of the project, Telkomsel will be able to consolidate its network operations center with end-to-end visibility and control over a complex and geographically-distributed network. This includes measurement of operational performance and efficiency, and increased network availability through efficient incident, problem and change management.
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NOTES TO EDITORS
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