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Press Release -- December 11th, 2014
Source: Frontier Communications

Frontier Communications Brings More Jobs to Connecticut, Adding to Bi-Lingual Customer Service

Three Latino TV Packages and beIN SPORTS Enhance Choice and Service for Customers

NEW HAVEN, Conn.–(BUSINESS WIRE)– Frontier Communications Corporation (NYSE:FTR, news, filings) will add 25 employees to its Connecticut call center to provide support for Frontier residential products and services, handling calls primarily from Spanish-speaking customers across the country as well as calls in English.

The 25 new jobs will be based at Frontier’s East Region Headquarters at 310 Orange Street in New Haven and filled in early 2015. These jobs are in addition to the 85 jobs previously announced. Following an extensive training program, the bi-lingual customer representatives will be responsible for providing the highest level of customer care to Frontier’s Spanish-speaking customers, including assisting customers with billing, service and product inquiries. In Connecticut, Latinos represent 15 percent of the population and over the last decade the Latino population has increased significantly.

In announcing the new positions, Paul Quick, Frontier’s Senior Vice President and General Manager for Connecticut stated, “A culturally diverse workforce is critical to a great customer experience. Frontier takes pride in customizing service based on local needs. We are delighted to add more jobs in the state, and especially to fill those jobs with trained and fluent Spanish-speaking customer representatives. We are also happy to provide our Spanish-speaking customers with great Latino channels and packages like Disney XD en Español, ESPN Deportesas and the beIN SPORTS Network.”

Quick added, “These positions reaffirm our commitment to adding jobs in the state and the value of a 100 percent U.S.-based workforce.”

“We want all customers to have a great experience, and this was an opportunity for improvement,” said Becky Potts, Chief Customer Officer for Frontier. “We’re especially pleased the 25 bi-lingual representatives will work in New Haven, live in Connecticut and have a deep understanding of the communities we serve.”

Frontier offers three attractive multi-lingual TV, Internet and phone packages that include Latino channels starting at $99.99 per month. The basic package offers up to 300 of the best general entertainment digital channels available, including in-depth news networks, exciting sports channels, 46 digital Music Choice channels and more. Call 1-844-333-6632 to find out more about these offers or visit

The fastest-growing international sports network in the U.S., beIN SPORTS, is also part of Frontier’s channel lineup. Frontier customers can watch their favorite international teams compete in a wide range of sports that include soccer, cycling, motorsports, rugby, tennis, boxing and handball.

About Frontier Communications

Frontier Communications Corporation (NASDAQ:FTR) offers broadband, voice, video, wireless Internet data access, data security solutions, bundled offerings and specialized bundles for residential customers, small businesses and home offices, and advanced communications for medium and large businesses in 28 states. Frontier’s approximately 17,000 employees are based entirely in the United States. Click here for more information.

Frontier Communications Corporation
Jo Montgomery, 203-771-1888
Sr. Communications Specialist, CT

Source: Frontier Communications Corporation

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