September 10, 2014
Espoo, Finland – Nokia Networks is launching Operations Support System (OSS) as a Service, enabling operators to shift capital expenditure to operational expenditure for more predictable as well as lower cost. Two OSS tools are being offered as a service: Nokia Performance Manager* to help operators manage the performance and capacity of 2G, 3G and LTE networks, and Nokia Service Quality Manager** which gives operators the most accurate real-time view of service quality across mobile broadband and IT networks.
OSS as a Service provides greater business agility with deployment in just a few weeks and takes advantage of Nokia’s global best practises. Meanwhile, overall operator costs can be 19% lower than with conventional business models, due to reduced installation, integration and operational cost.
Hosted by Nokia Networks, the tools are supported by expertise from its Global Delivery Centers*** to help operators evolve their network and service operations. An operator can choose to take the tools with maintenance and basic services such as Key Quality Indicator (KQI) modeling for Service Quality Manager, for example, or a more comprehensive package that also includes service management for a fully outsourced service operations center. Service management has proven to resolve service quality degradations 20% faster than a network operations center alone****.
“Software as a Service models are used widely in the IT industry, but in the telco market most operators still buy software solutions as an upfront investment. We are first to offer telco OSS software and related expertise as a service under our Managed Services banner,” said Amit Dhingra, head of Managed Services at Nokia Networks. “With Nokia OSS as a Service, operators get advanced tools and vital telco know-how to optimize their use, for example KQIs built on our experience of real-life use cases. This launch is in line with Nokia Networks’ strategy to equip operators with a wide range of flexible ‘as a Service’ solutions.”
“As operators look to take advantage of efficiencies that cloud-based networking can offer, hosting models can not only help reduce the disruption of upgrade cycles, but also schedule expenditures to better match the ramp-up in network requirements,” said Jason Marcheck, head of Service Provider infrastructure and services at Current Analysis. “However, hosted models are only as good as the remote delivery capabilities of the provider. Here is where Nokia Networks’ experience in delivering managed services from its Global Delivery Centers can help operators mine the full value out of its OSS as a Service model."
View www.nsn.com/performance to follow the latest launches, watch a short video and sign up for webinars. Starting September 12, we will share new customer cases to show real world network performance. The 15-minute cases are available to view on-demand or download as a podcast.
Customers, press and industry analysts are welcome to visit Nokia Networks' permanent meeting room 203 during Super Mobility Week by CTIA in Las Vegas, U.S.A., September 9 – 11.
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* Nokia Performance Manager is an umbrella performance management tool to manage performance and capacity across 2G/3G/LTE networks. It brings deep network insight based on practical know-how, and combines alarm, performance, configuration management and trouble ticket data, simplifying network operations significantly. At this point, Nokia Performance Manager encompasses more than 15,000 off-the-shelf Key Performance Indicators (KPIs) and more than 350 multivendor integrations.
** Nokia Service Quality Manager gives operators the most accurate real-time view of service quality across telco and IT networks. With Service Quality Manager, operators can proactively detect service quality degradations and understand whether the problem is in their own network or in a content server. With Service Quality Manager , the operator has an end-to-end view of the service and all the involved components, and can see if a problem is in the network, then drill down easily to its causes to prioritize corrective actions. Service Quality Manager helps operators move from reactive to proactive service operations, because many problems can be detected and corrected before customers even notice.
*** Under the Nokia Networks Global Service Delivery model, local experts work closely with a pool of global experts based at centralized Global Delivery Centers (GDCs) that offer integrated services for multiple technologies with proven capabilities to operate in multivendor environments. Nokia Networks has GDCs in India and in Portugal, as well as a number of Regional Delivery Hubs in other countries.
**** These results come from Telecom Italia, which is using Nokia Service Quality Manager in its service operations center. The operations team has a clear view of service quality across the entire network, enabling it to find and and restore service quality degradations more quickly. For more information, see Heavy Reading on CEM with Telecom Italia case study.