Vodafone announced today a new seven-year, multi-million pound contract with Aviva, the global insurance company, to provide a range of communications services including cloud storage, as well as fixed and remote data connectivity services for Aviva’s UK and Ireland business units.
Vodafone will provide and manage a cloud-based contact centre service to support 12,000 Aviva employees in customer-facing operational roles across multiple sites in the UK and Ireland. During 2015, Vodafone will also provide Aviva employees with new tools for collaboration such as document sharing, instant messaging and conferencing services based on the Vodafone One Net unified communications product suite. This will help staff enhance Aviva customers’ experience through an improved level of service and support.
Vodafone Global Enterprise Chief Executive, Jan Geldmacher said: “We welcome the opportunity to extend and expand our close working partnership with Aviva. These sophisticated and innovative technologies will help transform how Aviva operates, further differentiating the company from its competitors.”
Aviva Chief Operations & Transformation Officer, Nick Amin, said of the new agreement, “We are delighted to be building on our long and successful relationship with Vodafone, who have been a partner to Aviva for 17 years, and excited to be working together at this important time in Aviva’s transformation. This development builds on our existing relationship and strengthens the understanding and alignment between our two companies.”
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Vodafone is one of the world’s largest telecommunications companies and provides a range of services including voice, messaging, data and fixed communications. Vodafone has mobile operations in 26 countries, partners with mobile networks in 52 more, and fixed broadband operations in 17 markets. As of 31 March 2014, Vodafone had 434 million mobile customers and 9 million fixed broadband customers. For more information, please visit: www.vodafone.com