XO Communications today announced the launch of a new online customer portal designed to enhance service and support for its customers. The new portal is a complete redesign of the company’s self-service customer website into a clean, straightforward and highly intuitive interface with powerful new capabilities. The new portal puts customers in charge of using their XO services with role-based personalization and instant visibility into the most-important information to help manage critical business functions. In addition, customers gain greater transparency into the status of service requests and orders, advanced feature management, and insight into network performance and usage information. Customers can access the portal 24/7 from nearly any device, and have one-button access to a callback feature that eliminates time-on-hold waiting for an answer.
“The launch of myXO speaks to our commitment to providing a more valuable and simplified online environment for our customers,” said Don MacNeil, chief operating officer, XO Communications. “We are focused on delivering exceptional service, and the deployment of the myXO portal with its centralized dashboard helps us enhance the overall service delivery experience. By providing customers with a new level of control over their own service and scheduling, customers can now choose how and when to interact with XO, streamlining their user experience and allowing XO to be more flexible and personally responsive to each customer,” he added.
“With myXO, I have visibility into my helpdesk inquiries and billing information, making it easy to track resolution progress and to follow-up on my account status. Perhaps, the best feature for me is the automated appointment scheduler. I select the time that is most convenient for me and I receive a callback at the appointed hour, a very efficient use of my time and with my busy schedule, that’s important,” said Gareth Hooper, CIO of AdvoCare International.
The new myXO portal easily consolidates access to a collection of customer-specific information and tools as well as to a range of service-specific feature management portals. In addition, Voice over IP calling feature management functions are now integrated using Application Programming Interfaces (APIs) and unified to work seamlessly with other areas of the customer experience. To support enhanced mobility, myXO allows users freedom to access the portal from almost any device, anywhere, anytime, including PCs, laptops, tablets and smartphones with iOS or Android operating systems.
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John Grady / XO Communications
Topics : Press Release
About XO Communications
XO Communications is a leading nationwide provider of advanced IP communications, intelligent networking and cloud computing services for business, large enterprise and wholesale customers. These customers include more than half of the Fortune 500, in addition to leading cable, mobile wireless and domestic and international telecommunications companies. XO offers a superior customer experience through its innovative solutions, its employees’ focus on customers and the proven performance of its advanced network. To learn more about XO Communications, visit www.xo.com or blog.xo.com. XO Communications is also on Twitter, YouTube, Facebook and LinkedIn.