When Schindler Elevator Corporation, a leading global mobility provider of elevators, escalators and related services, needed a partner to provide connectivity solutions for the introduction of its new integrated service delivery model, it selected Verizon. As a key part of Schindler's advanced maintenance delivery system, Verizon has signed an agreement with Schindler to provide 4G LTE network coverage for Schindler's Remote Monitoring Center (SRM).
A key part of Schindler's advanced maintenance program, monitors a variety of operational features on elevator and escalator equipment 24/7 to detect changes in performance. When equipment malfunctions are found, SRM relays the intelligence and diagnostics to a Schindler technician so they can correct the issue faster than traditional troubleshooting methods, and often before the customer even becomes aware of the problem. Schindler is one of the only manufacturers able to provide remote monitoring on any brand of elevator or escalator equipment.
"A key strength to Schindler's Service program is our partnerships, both with our customers and our providers," said Christopher Smith, director, marketing and communications at Schindler. "We're the first in the industry to fully integrate all of our service technology tools into one seamless platform. Verizon's wireless private network is an important diagnostic tool that allows our highly trained technicians to determine the root cause of the problem and respond more quickly, safely and efficiently than ever before."
Identified problems are routed through Schindler's advanced diagnostic system which analyzes the problems, generates a corrective action plan for the technician and communicates that plan automatically to the technician's FieldLink device running on the Verizon Wireless 4G LTE Network. This fully integrated approach to service with SRM supported by Verizon helps Schindler restore service faster than traditional service platforms.
"By managing equipment remotely, designing more efficient operations and analyzing new data sets, machine- to-machine technology is providing new ways to improve communication for manufacturers, building owners and commercial real estate developers, "said Mark Bartolomeo, head of connected solutions at Verizon Enterprise Solutions. "Our work with Schindler not only demonstrates the importance of these capabilities and the value they bring to their customers, but also shows how the convergence of machine- to-machine can deliver real-time benefits as part of a broader smart building and smart cities strategy."
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Schindler Elevator Corporation is the North American operation of the Switzerland-based Schindler Group, a leading global mobility provider with approximately 48,000 employees operating in more than 100 countries. Schindler supports sustainable urban development with safe, reliable and ecologically sound mobility solutions and its equipment moves one billion people every day all over the world. Schindler was named one of Forbes Magazine's 100 Most Innovative Companies for the past three years. For additional information about Schindler Elevator Corporation, visit the company's Web site at www.us.schindler.com.