[Shenzhen, China, April 24, 2014]: Huawei, a leading global Information and Communications Technology (ICT) solutions provider, announced today that 2013 was another year of strong growth in Huawei Services for carriers. Sales from services amounted to US$8.59 billion, a YoY increase of 21.3%, accounting for 31% of the total Carrier Network Business Group (CNBG) revenue, making it the fastest-growing business for the group.
Services continue to be a strategic investment area for Huawei. During 2013, breakthroughs were achieved in the ongoing development of End-to-End (E2E) Network Planning and Evolution solutions, Managed Services, and Customer Experience Management (CEM) solutions. HUAWEI’s SmartCare® CEM Solution has maintained its leadership position in the industry and we have worked with the TM Forum (TMF) to develop a CEM metrics system, which has enabled us to become a leading player in the development of industry CEM standards. As a result, HUAWEI’s SmartCare® CEM Solution was being widely used in Europe, the Middle East, and Asia Pacific by the end of 2013.
Through successful project delivery, we have brought verifiable business value to our carrier partners. Huawei has become a leading industry Managed Services Provider in terms of market share and solutions that align with carriers’ business strategies. Currently serving over 120 carriers in more than 75 countries, we have brought verifiable business value to our carrier partners through successful project deliver. In addition, we have steadily grown our consulting and system integration services, as well as developing key capabilities in E2E Network Planning and Evolution services.
Mr. David Leizhankui, Senior Vice President of Huawei Global Technical Service, said: “By enabling network and service evolution, Huawei Service has worked closely with carriers on their day-to-day operations, giving us deep insights and understanding into carriers’ networks, services and customer experience. In fact, Services have become indispensable for meeting carrier demands.”
“Huawei fully appreciates the challenges carriers face and can offer customized solutions to support them with value creation, E2E Network Planning and Evolution, asset efficiency improvement, and CEM,” he added.
Through continuous investment, Huawei Service solutions and worldwide delivery organizations are continuing to advance, enabling rapid response to customer requirements, while delivering uniformly high-quality services on a global scale tailored to local needs.
“Huawei is committed to helping customers achieve business success through continuous and increasing investment in the development of service solutions, tools, and platforms. Huawei will focus on joint innovation with customers, turning concepts into practice for B2B2C solution development,” added Lei.
In addition to the global Centers of Expertise (COEs) such as the Big Data Analytics Center in Dublin and the Service Operations Center (SOC) in Jakarta, Huawei has also established the industry’s first Customer Experience Transformation Center (CETC), offering an industry-leading CEM ecosystem aiming to inspire the co-creation with customers of further innovative CEM solutions.