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Press Release -- April 3rd, 2014
Source: Sprint Nextel

Protect yourself from fraudster tricks

Don’t be duped into giving your personal account information to fraudsters

It’s well known that bad actors target wireless customers as well as banking and credit card customers. That’s why it’s important our customers educate themselves about typical tactics fraudsters use and know how to avoid being a victim.

Fraudsters may call, text or email you falsely claiming to be an official representative of a wireless carrier like Sprint, a bank or of an official agency.  These individuals are trying to trick you into giving up your personal account information. They may also try to trick you into clicking a link to a website designed to make you believe it’s an official site.

We recently identified a phishing scam where a text is sent to customers offering up to 50% off next month’s bill. The text invites the customer to clink on a link which leads to a web page mimicking an official Sprint web page. If you receive such an alert via text, phone or email, please call Sprint immediately to determine whether the request is legitimate. It’s important to remember Sprint will NEVER contact you and ask you to reveal your Personal Identification Number (PIN).  However, if you call us you may be asked to provide this information for account-authentication purposes and for your own privacy and account protection.

Always safeguard passcodes, account details, names, or other personal information and do not reveal them to someone who, unsolicited, contacts you. Sharing this personal information with a third party without verifying the request came from a trusted source may put you at risk of being a fraud victim.  Sprint is concerned for your privacy, safety and security when using mobile devices. Check out our helpful tips here, specifically on our Privacy and Consumer Solutions tabs for ways to manage and secure your devices.

Editor’s Note: Marci Carris is Senior Vice President, Customer Management and she leads a team at Sprint that is dedicated to identifying and preventing fraud. 

For more information:

Fighting fraud: Protect yourself against phishing and other identity theft scams

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