LITTLE ROCK, Ark. – Windstream (NYSE:WIN, news, filings), a leading provider of advanced network communications, announced today that it has achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Windstream for delivering outstanding customer service to customers in the United States.
“Windstream is proud of the strong partnership we have with Cisco and we are honored to be recognized by our customers through this worldwide assessment process,” said Matt Preschern, senior vice president of enterprise marketing and chief marketing officer. “As one of the top enterprise telecommunications and IT providers in the nation, we focus on collaborating with our customers and creating uniquely designed network technology solutions that help them win in the marketplace. Receiving Cisco’s Channel Customer Satisfaction Excellence Award affirms our brand promise of bringing ‘smart solutions, personalized service’ to each of our enterprise customers.”
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner’s pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
The Cisco Resale Channel Program provides a framework for partners to build the sales, technical, and Cisco Lifecycle Services skills required to deliver Cisco solutions to end customers. Through the program’s specializations and certifications, Cisco recognizes a partner’s expertise in deploying solutions based on Cisco advanced technologies and services. Using a third-party audit process, the program validates partner qualifications such as technology skills, business best practices, customer satisfaction, and presales and postsales support capabilities – critical factors in choosing a trusted partner.
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Windstream (NASDAQ: WIN), a FORTUNE 500 and S&P 500 company, is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. For more information, visit www.windstream.com.